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All Forum Posts by: Heather Luu

Heather Luu has started 3 posts and replied 13 times.

We have less than 100K left in entitlement per our last lender but just trying to figure out financing options and how to best go around for our situation. I will look into this more! I feel like we're at a good spot as far as saving for our next deal but just moving cautiously as we're still new to real estate investing! Thank you so much for your response.

Hey everyone!

I'm a rookie to real estate investing and I wanted to get some advice on our two properties that we own in Clarksville, TN. We are a military family and we're trying to figure out how to scale our portfolio/buy our next house. We're at the point where we are about to exceed the VA loan entitlement and wanted to see what's the best route for us. Given the information below what would you do if you were us? We also are trying to refinance or utilize the VA IRRRL on our second house. Which one is the better option?

Cash in hand: we have between $50-60K

First House:

4 bedroom, 2 ½ bath, 2080 sqft

Bought in 2021

Interest rate: 2.625%

Loan amount: $322,245

Term: 30 year

Mortgage payment: $1,720.28 (we pay bi-weekly)

Balance on Loan: $293,284.01

Renting: $2,375.00

Summary of this house:

This particular house was hit in the tornado in 2023 and we basically redid the entire house (new drywall, kitchen, appliances, floors, fence, roof, etc). I recently approved our new tenants who are moving at the beginning of April. We did have some issues with our Contractor as they stopped midway of the project and took $45,000 from us and I'm still in the process of fighting their insurance for the work they did but messed up on / addressing the unpaid work. I also have reported them to the BBB and the TN Insurance Board. This house is located close to base but not in a good school district, neighborhood is decent and tons of construction (shops) around our area.

Second House

4 bedroom, 2 ½ bath, 2180 sqft

Bought in 2023

Interest rate: 6.625%

Loan amount: $418,261.00

Term: 30 year

Mortgage payment $2,993.92 (pay once a month)

Balance on Loan: $414,087.83

Renting $2,450.00

Summary of this house:

Recently bought this house and lived in it for a year. I just rented it this past week. My fiance and I did some cosmetic upgrades to the master bathroom (new mirrors, fixtures and updated paint), installed two fans in our two guest bedrooms, updated paint in two of the guest bedrooms and replaced the stairs and upstairs flooring from carpet to laminate flooring. This house is located a bit further from base and a bit closer to Nashville, in a great school district and neighborhood is great! 

Please let me know if I'm missing anything above. My initial thought (if needed) is to do a heloc on our first property to keep our rate. For our second house, I'm not sure if doing a VA IRRRL would be a better option now than waiting to refinance if/when interest rates drop or a combination of both (if possible). We are in it for the long run so trying to see what the best option is. We recently moved to GA and are renting since we only have to be here for 6-8 months. After that, we would be stationed in another place for the next 2-3 years which at that point, I would like to buy and fix up as we're living there. Thank you in advance!

Thank you for response! My only hesitant with that was if they make a copy and regain our home in the future. How often would you change the door locks in between tenants? I worked in property management in a apartment complex and our maintenance team switched out the locks every time a tenant moved out. 

Hi, my husband and I are getting ready to move out of the state due to a military move. We own two homes here in TN and are getting ready to rent them out. For those who manage your properties out of state, what door locks would you recommend? On our first house we have a standard key and have an extra key onsite in a lockbox in case for any maintenance and lockouts. For our second home, we installed a Yale lock that has a physical key and a keypad. With the Yale lock, I can see who goes in and out of the house and when our tenants leave, we can always change the codes from a far. Any inputs and advice on this? With the Yale lock, would you give a physical copy to the tenants or just a code and keep the physical key in a lockbox onsite in case of any emergencies? I only plan to manage these two from out of state until we're able to refinance our second home as we're losing money on this particular house for rent as we bought this home last year. 

Quote from @Matthew M.:

This is why my first property is literally down the street from me and my contractor lives local and known him for years.  

Why do noobs buy property 4 states away expecting rainbows?  I am surprised this is the first time you have run into a problem not being able to keep tabs on your house.  


 Hi Matthew, my property is literally two exits away from where I live so it is local? No where did I say I invested in a property out of state. Whether I had bought my investment property locally versus out of state, that isnt the issue as people invest out of state for all kinds of reasoning. Im originally from DC area so buying a investment property there isnt as friendly as buying it in TN for an example. It's not a common thing that people go through when a tornado hits your house unexpectantly and having to do a total renovation. We all start from somewhere and you learn and grow from your mistakes. So yes, this is my first time having a contractor leave towards the final stage of a project as other work that I've done are minimal like fence repairs, deck replacements, sink repairs, hvac etc. I've been doing this since 2021 and this tornado is a big project for me that I've havent experienced before. If you have any tips for me that's greatly appreciative but if you dont, then no need to bash someone who's asking for help. I know real estate is no easy job and never said or expected things to be rainbows and sunshine. 

Quote from @Bruce Woodruff:
Quote from @Heather Luu:
Quote from @Bruce Woodruff:

a) Is this a Licensed Contractor? Is there a State licensing board? Usually a call to that agency will light a fire under any Contractor.

b) A licensed Contractor will also have a Bond. You can go after that.

c) What does the Contract that you signed for the project have to say about 'Non-Performance'?


 Hi Bruce! Yes, this is a licensed contractor. I have his business license and insurance copy. Im just unsure what to do with that. Im looking in my folder with all the stuff they gave me and there's nothing in particular that states what happens with "Non Performance." I'll do some research today about how to go after their Bond.

I would call your state contractors license board immediately and take steps to file a complaint against the contractor. Contractors live in fear of this because it sticks on their record forever when a new potential customer looks them up.

 Will do! I recently called their insurance and within 30 minutes later we got a response from him :')  "We are swamped with this new massive storm. But can get the project completed for you. Give me til Friday to get things situated. I will call Thursday or Friday to discuss rest of work and cost."  Hopefully, he'll hold his end of the bargain and actually gives us a call for the remainder of the work but will definitely do this if we dont hear from him. I appreciate your input, Bruce! Im so glad I got helpful tips on here. 

Quote from @Bruce Woodruff:

a) Is this a Licensed Contractor? Is there a State licensing board? Usually a call to that agency will light a fire under any Contractor.

b) A licensed Contractor will also have a Bond. You can go after that.

c) What does the Contract that you signed for the project have to say about 'Non-Performance'?


 Hi Bruce! Yes, this is a licensed contractor. I have his business license and insurance copy. Im just unsure what to do with that. Im looking in my folder with all the stuff they gave me and there's nothing in particular that states what happens with "Non Performance." I'll do some research today about how to go after their Bond.

Quote from @Rachel Jenkins:

We’ve all been in your shoes at one time or another, unfortunately. One thing I’ve learned over the years is to always get copies of their license and insurance. This way, you have what you need if you ever have to file complaints or pursue their insurance. As others have mentioned, avoid paying for work upfront; instead, make payments based on completed work. Often, they may ask for 25% upfront to start, but the final payment should always be made once the job is finished and any issues have been addressed. Wishing you the best of luck!


 Thank you for your time and your response, Rachel! It looks like I do have their license and insurance. Im just unsure what to do with it specifically.

Quote from @Luka Milicevic:

@Heather Luu

Welcome to the forums...

As a rule, the final installment always needs to be paid once work is complete. I realize it's too late for that now but if you run into that again in your career just know.

 I'll just be honest...you're in a very difficult spot and there isn't going to be a straight forward or easy way to recover your funds or get the work completed. 

This is not a rare occurrence - this story is old as time. 

The issue that most run into is actually finding the contractor once they vanish. I have had an investor on a window job pre pay 11k, contractor vanished, they sued, sheriff couldn't serve them because they couldn't find them.

From their perspective - they received their money, and if they are "storm chasers" East TN and NC have unlimited work right now. Your job is at the absolute bottom of their priority list...probably not even on their list. Even getting them back out there will be an uphill battle. 

If it was me....I'd request the $45k to be refunded and everyone walk away. See if you can settle on an amount less than that. 

The most likely outcome here....just speaking from experience. You will not get them to show up to complete the work, you will not recover your funds and you will have to move heaven and earth to make this "right" 

1-See if you can settle with the contractor

2-File complaints with the BBB (assuming they are registered), file a complaint with the state attorney general

3-Sue

I used to believe there was some sort of over arching justice in the world, but then I got into real estate and became friends with RE attorneys. I quickly realized people get screwed all the time and there's nothing they can do about it. 

I really do wish you the best of luck and very much hope this works out. 


 One more thing, is this something I need to tell my insurance company?

Quote from @JD Martin:

You should always be paying post work, not pre work. Any reputable contractor has material accounts everywhere and doesn't expect to be paid for labor S/he hasn't yet performed. 

File a complaint with the state. What he is doing is actually theft. I'm in East Tennessee and we just had a guy that was doing the same thing, and is now facing state and federal charges and some people have received some restitution.


 Hey JD, thank you for your response! Definitely a lesson learned. I will file the complaint