Hi @Marcus Linehan - I’ve been using a TK in Indianapolis for the past six years and now have 10 properties with them. Here’s some of my lessons learned:
What to look for in a Turnkey Company
1. Vertical Integration. Make sure they have construction, property management and brokerage under the same roof. TK companies that farm out will focus on their profit instead of the investors and cut corners.
2. Systems. Look at their systems. How do they get wholesale deals, how do they manage crews, how do they screen tenants. Make sure they use a CRM system to track all the details and your profits. Good TK companies will send investors a monthly report showing not just the rent, but their YTD returns
3. Company Structure and History. Find out how long they've been in business, their Better Business Bureau rating and how they've segregated work. How many jobs does each person have? If they are short on resources, customer service will suffer. Good companies will implement systems to make their employees more efficient. The best of TK companies will have dedicated customer service so the investor has 1 point of contact.
4. Visit the city and the company. The best TK companies will welcome you to come visit them, meet their team, show you their systems and build quality. Ask if they have one or more local neighborhood experts. Appreciation happens in the neighborhoods, not the whole city. Does the company know where the next big market will be? Good Turnkey companies will be in the know with local government and city officials and understand what, where and how much will be invested next.
5. Begin with the end in mind: How will you sell your property. The best TK companies will make it easy to sell your house when the time comes. They not only have their own brokerage, but they have access to Hedgefunds, other investors, or even the ability to make your property into an AirBnb.
6. Relationship. You've got to like working with the company. If you dont get a good vibe with the owner and employees, dont buy from them. Nothing worse than buying , then having a small issue turn into a big issue because you dont get along with the team.
7. Are there any other perks that come with the owner or company? Do they allow you in on flips? Do they have connections for reduced insurance, asset protection or other investment options? People who have 7 or 8 figure mindsets attract very successful people that you can learn from. Don’t underestimate this as an advantage.
Hope that helps in your search!