Quote from @Patricia Steiner:
The PM is wrong - and has demonstrated a lack of knowledge and compliance with Florida Law. I recommend that you have a check overnighted to the tenant to correct the stop or have the stop removed if possible to avoid the legal ramifications which will surely follow. I also recommend that you know exactly what is being disputed; cleaning fees are an often-disputed assessment and under Florida Law cannot be imposed unless the cleaning required was excessive. More importantly, you need to change your PM. Security Deposit processing is pretty cut and dry in our state; if they don't get this, it's doubtful they know and abide by the other Landlord/Tenant Laws.
Here's an overview of the process - that was readily available online and in plain language:
https://www.amgrents.com/Kissimmee_Property_Management_Blog/...
Hiring a PM does not excuse the landlord from knowing and complying with the applicable state laws. I hope you'll step in and correct the error immediately; be sure to document what you did after/when learning of the PM's actions. You'll need that.
To be clear, I am not on the landlord/property manager side. I know the tenants involved and want to see them recover what is rightfully their's. We are aware of the specifics of the landlord's claims against the security deposit. To me, many of the claims are greatly exaggerated, but that's another story.
While the claim situation has yet to play out, the property manager placing a Stop Order on the check that was issued, withholding the last month's rent and a portion of the security deposit not in dispute, just seems shady. That is why I am seeking advice here.