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All Forum Posts by: Gia Hermosillo

Gia Hermosillo has started 2 posts and replied 2 times.

One of the wildest experiences I’ve had in property management happened on the very first day of managing a new property.

I was conducting onboarding calls, getting familiar with tenants, when suddenly—the ceiling collapsed on a tenant’s back.

The tenant had reported the issue for over 14 months to the previous property manager, but nothing had been done. Naturally, they were furious and quickly pursued legal action.

Thankfully, our team had thoroughly documented everything from day one. The initial condition report, tenant communications, and maintenance requests were properly recorded, proving that this issue had existed long before our management began.

When the lawsuit came in, both the property owner and our company were off the hook—all because we had a clear, well-documented paper trail showing that the negligence occurred under the previous management.

This situation reinforced one of the most valuable lessons in property management: Documentation isn’t just paperwork—it’s protection.

✅ Always keep thorough records

✅ Make communication traceable

✅ Ensure maintenance requests are properly logged and addressed

You never know when good documentation will save you from a nightmare scenario.

What’s the wildest property management situation you’ve encountered? Let’s talk in the comments! 👇

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Why Columbus?

  • Steady Growth – Home to Ohio State University (the largest college in the U.S.) and major Fortune 500 companies like Cardinal Health, Nationwide Insurance, and L Brands, Columbus attracts a steady influx of students, professionals, and job seekers every year.
  • Strong Rental Market – With a growing population and a high demand for housing, rental properties are in constant demand, making it a prime market for investors.
  • Affordable Prices – Unlike other hot markets, Columbus still offers below-national-average home prices (around $275,000 median), giving investors a chance to buy in before prices climb even higher.