Hey @Sunny Karen,
I think a lot of my experience would echo the other positive reviews of the Upside operation. I'll do you one better than the other reviews and offer to have a call with you to walk you through what I've learned.
My situation - California-based investor looking for a team to help me invest in real estate. Knew I would have to go out of market given entry point and availability of opportunities that actually cash flow (that is, not just on the excel spreadsheet). I spent approximately three months researching various markets before meeting @Travis Biziorek through BP.
My investments - I have purchased two properties through Upside in two different Detroit neighborhoods.
First property has been renovated, leased, and managed in line with all timelines and expectations. I chose to refinance this property and closed a 75% LTV mortgage on an appraisal of $100k vs. $86k invested. This refinance was completed three months after purchasing the property.
Second property took a little longer to renovate due to the holidays and contractor scheduling issues. Could it have been done faster? Maybe, but I have a lot of trust in the team given the experience from my first property. We're interviewing tenants now, and are pushing rents above the modeled amount. I'm excited about this one given the particular neighborhood I'm in.
Upside team - I have worked with various members of the team. The day-to-day folks are courteous and responsive. They respond quickly to emails/calls and follow up on open items. Software used for maintaining property financials is intuitive and distributions are made timely on a monthly basis. Guides on how to deal with some of the nuanced regulatory/filing requirements specific to Detroit are provided. If you worked with property management companies before, you know that this type of service is not as common as it should be.
@Travis Biziorek was great in educating me on investing in Detroit. This wasn't done through pitching me Upside opportunities, but instead through sharing his Detroit investing experiences and goals. As mentioned by another contributor, you really should read everything posted on Travis' blog. I consider Travis a mentor and you can review his posts on this forum to see how he helps others. I should mention, Travis had great referrals for lenders, insurance agents, etc. that are hard to come by for first time out of state investors.
Nader is the owner of Upside and is one patient individual! I consider myself a very analytical individual and likely asked way too many questions before making my first investment. Nader walked me through all of my concerns. Despite being at the top of the organization, Nader is very involved in the day-to-day and will hop in to solve issues. He's based in Detroit and I feel he does a good job pushing third vendors to get his clients the best deals and turnaround time.
Feels like you might have enough responses in this chain to feel like you should continue exploring an investing relationship with Upside. I will tell you, I spent a lot of time speaking with different agents/property management companies/gurus once I settled on Detroit as my market. I'd warn you there are some less than savory/less than qualified folks out there. I still have some of them hitting my inbox with garbage opportunities that I'm thankful I avoided. Once you're comfortable investing in Class C as a product, I think you'll feel comfortable with the team.
Anyhow, hope this was helpful in your search and please feel free to reach out to me directly.