We handle all of it.
I am not sure I understand what your are asking. We start with a customer who is upside down and will be foreclosed on if they cannot sell. We negotiate on there behalf with the bank building a case that proves it makes more sense to sell the house at "X" price then let it go to foreclosure. Throughout the process we attempt to convince the bank not to ask for a deficiency judgment. In the end we either buy the house or find a buyer. Along the way will in many cases list the house, supply comps, do estimates on the repairs needed, what ever is necessary, etc. When we succeed the customer avoids foreclosure and hope fully a deficiency judgment. I have seen conflicting info on exactly how much better a short sale is than a foreclosure or deed in lieu but in all cases we (and our customers) feel they come out ahead as well as having some one to hold their hand along the way. Considering the options it is a win/win solutions for all parties.
In all short sales I have seen, the bank stipulates the seller cannot receive any cash from the sale. Therefore that leaves only the bank to pay fees for loss mitigation. I believe with the huge back log the banks have and the tsunami of defaults that are coming there is a overwhelming demand for our services. Problem is like you said above we have to get paid for the vast amount of time these require. Does that answer your question?