I know your question was from 2 years ago but I am putting this out here just in case another person would have use of it while considering OneRent.
Usually I don't even bother giving reviews and when I do it's one or two lines. In this case I just had to share what I have been through because I don't want Landlords to put their valuable properties in bad hands.
I feel bad for current and future tenants and landlords who are signing up with OneRent. All this company has is a talented Sales Department who can BS and promise you things they will eventually break in the future.
I am very forgiving and patient but OneRent managed to bring out the bad side of me. I lost several months of rents and was redirected to so many different people who had no idea of what they were talking about. They are extremely disorganized and frustrating to deal with.
Story #1
I was promised my unit would be rented within 14 days. After a whole month I put out my own ad in Craiglist, found a tenant. Drove from LA to the Bay Area showed the place and handed the tenant over to OneRent. I did all the work and I had to pay half of the first rent for it.
Story #2
I hired professional cleaners who cleaned out my unit and I handed everything over to OneRent. When the tenant moved out and the unit became vacant they told me it was cleaned and in perfect shape to put on the market again.
Just to be sure I went there and inspected the unit myself. Dust and spider web all over the place, kitchen and oven was disgusting, somebody did their business in the toilet and it was still marks. I am not a Pro but I don't think you are supposed to show a unit in that shape.
I called OneRent and asked to talk to a Manager. The person told me she is not allowed to hand over the phone to a Manager. When I asked for the name of the Manager she said she is not allowed to give me the name either but could take a note and hand my message to them.
Story #3
OneRent found a tenant for me who they called "OneRent Guaranteed Tenant". When I asked what this means I was told they will cover the rent even if the tenant wont pay since it's a "Guaranteed Tenant". For my second unit I waited 3 whole months until they found somebody who was "One Rent Guaranteed". I wanted to make sure I am safe which was stupidity from my side since I lost 3 moths of rent.
Two weeks ago the same "OneRent Guaranteed Tenant" just decided to leave and not pay rent, not even penalty. All OneRent (Jayson) did was call me and say, "He was broke and lost his job so we terminated the lease and let him go". I asked about the Guarantee and if I would still receive rent. He said the "Onerent Guarantee" was terminated as soon as the tenant couldn't pay.
I was speechless.
Story #4
Before I handed over my units to OneRent I used to manage the property myself. I am familiar with the cost of repairs and maintenance. Every time something happened I called my own guy to double check the price. I noticed every time OneRent was finding somebody the fix something cost were 30-60% higher.
Also since they don't have their own guys they hire people and that process can take several weeks which frustrated all my tenants. To speed up the process and keep the prices down I gave them the number to my contractor/handyman. They made him so upset he doesn't even want to work for me anymore. Thanks OneRent
Story #5
I asked for them to find a guy who could cleaned out the garden and remove some trash. The got back with a quote $210. I found that to be a very good deal since my guy said $400. I told OneRent to hire the person who came and did a very good job. After he was done I received an email from OneRent (Marjorie) saying she made a little mistake. She mentioned the price was actually $2100. Marjorie used to forget things I repeatedly told her. I had to do so many trips from LA to the Bay area just to fix her mistakes
Conclusion
I can go on and on with stories. I feel all the people that have written their bad experience about OneRent here. They probably feel as hurt and ripped off as me. When I signed up with OneRent they had decent Google and Yelp Reviews. I saw their rating go down and should have taken that as a red-flag. Today they have turned off and shut down their Google and Yelp reviews, wonder why?
I have an attorney who reviewed all my documents and mentioned we have enough evidence pictures/email conversation to take them to court and claim back all loses which I am considering if they don't take care of my case properly.
