Thanks everyone! Decided to wait 24 hours before responding. Went with this (plagiarized a few of y'all lol).
I’m sorry that the property is not meeting your expectations. I pride myself on being very reasonable when it comes to managing my rentals and giving my tenants excellent service. I wanted to give you a detailed response to each of your complaints, and hope that moving forward we can be on the same page. The reason that we completed the walk through together was to ensure that your expectations were met, and that the property was to your standards.
Floors/Floorboards:
A general cleaning was conducted prior to your move in, but I do understand you did not have the opportunity to do a deep inspection of the floors/carpets prior to move in. I understand that everyone has different cleaning standards. However, the going rate for cleaners is approximately $30 per hour. Requesting $500 in rent credits is not reasonable by any means.
Walls:
These were discussed during our walk through, with each of the marks you sent pictures of being directly addressed. The home is still <1 year old, and a few of these are minor cracks/marks due to settling. There will most likely be more that arise this year while you are living in the property, and I will not be holding you liable for them either when you move out. Also, you and I had both agreed that not only were these marks extremely minor, but that we didn’t even need to annotate them on the walk through check list.
Oven Pan:
You will receive a new one in the mail
Breakers in home:
As previously explained, the construction company that built the home elected to use lower voltage breakers that will trip at a lower voltage. This is an added safety measure to the home, and swapping the breakers would void the home warrantee provided by them. The reason that the breaker in the kitchen (specifically the one tied to the oven, microwave, and fridge) trips easily is due to the higher voltage of the major appliances. This is for added safety to the home.
Air Filter:
This was changed the morning of your move in
At the end of the day everyone has different cleaning standards. I have completed a general cleaning of the property given the time available, and when we completed our walk through none of these concerns were raised. However, I do understand your complaint for the floors/baseboards as you did not have adequate time to inspect. I do not offer rent concessions, but I will make a one-time exception for $250 for March rent in good faith that this will take care of these specific complaints.
If this is not satisfactory we can work out a way to let you out of your lease if you feel that you won’t be happy here.
