Quote from @Dre N.:
@Sane Tryark
My management fee suddenly went up this month too. They told me it is December and January combined, however they already charged me for December. So now I have to fight with them on this…
While I didn't get the above mentioned credit I did get a different credit from them. It took about 2 months and following up several times.
I had every intention of posting something positive about Home365 (to give credit where credit is due) as I transitioned away from their property management. However, of course the good time was short lived. I submitted 60 days notice to terminate my contract with them in mid December so mid February would end the property management agreement. Around mid January I checked in as I wanted a smooth transition as a tenant was just placed in December. I was told everything was on track to be transitioned out in February after the credits were applied to my account. A couple weeks go by (still in January) and I attempt to login to my account and I couldn't sign in. I text, no answer. I call, no answer. Email, no answer (this is typical). Since I can't sign in, I can't create a support ticket. My only option on their website was to submit a new customer form. I had an old support ticket so I replied to that to see if their support team would get back to me, which they did a day later. In the meantime, I found a number for someone who had reached out to me in their maintenance department and he was responsive. He confirmed that my property was no longer active in their system. Thanks for the heads up guys... Instead of having a smooth transition I’m still owed over $1000 in credits and rent is now due so I have to make sure the tenant doesn't pay the rent to Home365 as I'd have to then fight to get that back. Fortunately I had saved all documents from their website and was able to find the tenants email address as a starting point. I could no longer access my Home365 account to access my property files and they provided me no other information about the tenant.
Overall
Communication - terrible. You have to schedule meetings with the metro manager. You can barely call someone as things are an 800 number. You constantly have to check in on them throughout the rental process and typically get partial answers. Even when I got someone’s cell phone timely communication was slim. I once stopped into the office due to no response and even then it yielded no response.
While its great that I'm no longer a Home365 customer and got out a few weeks early, it wasn't a smooth ride. I had to find out on my own that my account was closed, they placed 3 bad tenants back to back (in 1 years time), and for the past 5 months I've been dealing with a tenant that lived in the property for less than 24 hours and is suing me for $25k because of Home365's "technology" and negligence. Their standard contract absolves them of their actions and hangs you out to dry so they can continue providing poor service to tenants and owners. Working with them is the biggest mistake of my real estate journey. This is my first rental and has been a terrible experience. The only reason I had to have a PM is the city I invest in requires you to have a PM if you don’t live close to the property otherwise I would have self managed. If I were managing the property my current legal situation would definitely not have occurred. I don't remember a time when I was this frustrated with a company.
