Thanks, Joel, I came across Pyramid in a search, but they haven’t responded.
This could be a rant about sucky customer service, but I’d like to think the lack of responses is due to our lower premiums from AFI and USAA.
Michael Ho (MHo at Atlas) e-mailed quickly:
“I reviewed the policy details of your current terms and my premiums were way higher than your current premiums. I do have a suggestion regarding your current coverages: please review them with your current agent/carrier to increase your coverage limits for the dwellings. The reason being that labor and material costs have increased over the years.”
I really appreciate his fast replies without upsells.
A second Atlas agent e-mailed, and I’m waiting for their analysis. A Noguchi rep called(?!) to alert me that a Noguchi agent would phone me soon(?!?) and I’ve heard nothing since.
In other news, USAA’s app gave me a more expensive home-insurance premium than AFI. Even worse, the USAA bot immediately shot down our rental property with this boilerplate: “We are unable to provide you an insurance policy because of an increased exposure from coastal storm-related damages.” I’ll still talk with a member service rep but I doubt their underwriters will deviate from the company policy.
I’m pretty sure we want both of our Oahu houses to be insured by the same company. It’s not just the consolidation discount-- if a hurricane damages both, I don’t need to negotiate with two different claims adjusters at two different insurers.