Apparently I stumbled upon an old idea yet seldom taught in business schools
The concept is called value minimization
The idea is simple leave some value in the product for the customer
Thus reducing your profit margin
But going for long term customer satisfaction
I am now four years into this plan and I cannot complain
I always seem to have good leverage
Good customer interactions
And I haven't had anything trashed or broken
Have I had an eviction or two yes
But my places have always been rented within 3-4 days of me listing the apartment so my vacancies have been much reduced
Repairs have been minimal
Usually just a coat of paint
Or a self imposed upgrade having nothing to do with a tenant damaging anything
So my update is that
I have very rapid turnover
I get to select better tenants
Tenants are appreciative of what they are getting in return for their dollar
The money spent was easily recouped in both mental peace and bottom line profit for having reduced vacancies
Plus I have a place I am super proud of.