Austin, avoid this company at any cost.
Do not buy anything from them, it's the worst turn key provider I've dealt with. They breach contract, I'm desperate trying to find a lawyer to sue the company.
Below are the issues I have had with them:
1- They sold one my houses in Philadelphia for USD 146K but only paid me 94.975 – I authorized them to sell the house for a minimum of 94.975 but not to pay me less that what they sold it for
2- They sold another house in Baltimore for USD 104.780 but only paid me 89,448.20
3- Only the difference between what houses were sold and what I received is USD 66,356.80
4- They deducted USD 5K from my rents in January without giving me the opportunity to do a full inspection in the house as agreed in contract. They have never paid the 5K back
5- Our property management agreement states that it’s required a 90 days written notice to terminate the agreement. One day, they simply asked me to deal directly with another property management company in Baltimore which by the way has never responded to any of my e-mails or phone calls.
6- Our property management agreement says they have to pay rent by the 25th of each month which they have done only in the first couple months, after that it was always delayed and only paid after several follow ups.
7- They sold their company as a turn key provider where investor would not need to do anything to manage the properties. I have spent more time following up with this company and their team than managing all my other properties.
8- Their marketing material says they would buy the houses back if it’s not worth their expected appraisal amount
9- Houses in Baltimore were sold to me as section 8 houses – they are now saying tenant is not paying
10- I have not received payment for the last house in Baltimore since April. They mentioned tenant was not paying and they were going to evict but never provided any proof or details. They simply do not respond emails.
The worst part is that they do not respond emails or address any question, their client service contact is a nice guy who does not know anything and rely on Jay Walsh for information but he never responds.