All Forum Posts by: David Bitton

 Hi @Account Closed, 
Thank you for giving DoorLoop a try - I'm happy you found it easy to setup and use. 

Yes, unfortunately, the issue you had is a rare one, and one that will happen with any software you use, or any credit card processor you use to collect rent. To clarify, this isn't DoorLoop doing any of this, it's the credit card processor.

This also happens to any business owner for any business they run. 

What happens is:

1. The credit card processor will charge your tenant rent.

2. If the tenant disputes the amount and wins, the payment will be reversed from your account.

As a landlord, you have a few options based on local laws and regulations:

1. Try and collect the rent again from the tenant.

2. Appeal the dispute with the credit card company.

3. Get an attorney to write a letter to the credit card company with your appeal. There are services online that can do this for under $99 I believe.

4. Evict the tenant if they're still with you.

5. Withhold the amount from their security deposit if allowed.

6. Hire an attorney to recover the amount from the tenant.

If allowed in your local laws, the best ways to prevent tenants from filing disputes are:

1. Running a full tenant screening and background check process 

2. Check if they were ever evicted before

3. Call their last 2-3 landlords as references to see if they ever had issues - make sure they're giving you actual real references and check the dates they rented to make sure they're not skipping one

4. Meet them in person and ask as many questions as possible to assess if you will have issues with them

5. Request financial records, paystubs, and any proof that they can pay on time

6. Increase your security deposit if you have any issues

Hope this info helps!

Thank you Nathan. 

Just to clarify for others, we are no longer considered a startup as we have:
1. Over 150 employees

2. Hundreds of thousands of units being managed in over 100 countries worldwide

3. Billions of dollars in rent payments processed through DoorLoop yearly

4. Hundreds of 5 star reviews online

5. Raised over $30M to continue building the best and easiest to use property management software

While we've grown very fast, we still intend to offer the same level of support and service, for example:

1. Super fast releases of new features and updates monthly

2. Listening closely to our customers for feedback with many co-founders (like myself) connecting directly with customers to hear how we can improve

3. Still offering very affordable prices considering the feature set

4. Answering majority of questions and support tickets in under 5 minutes (3 minutes and 47 seconds last month for example) with a 95.6% satisfaction rating in September

Hope this clarifies things for those reading. Feel free to DM me anytime here for any questions. Thank you everyone for all the love and support!

Lol. A message bashing DoorLoop while simultaneously promoting your own software. It’s not a good look. 

@Jimmy Good - I sent you a DM. 

If you end up building this, let me know! In other industries that I've been in, there were companies that did this, but I haven't found any company in this industry yet that can migrate data between platforms seamlessly.

We had to build an entire data migration team in-house in Miami that does it for every person that switches over.

Hi @Anne Darer,
Great question! Here are a few other limitations that you might find in a software that ONLY specializes in short-term listings:

1. Ability to pull in the bookings directly from AirBNB/Vrbo

2. Having your own online booking capability on your website that allows people to book or reserve the unit

3. Cleaning management - Automatically schedule cleaning at the end of the booking. We have a workaround for this though but it might get tedious if you have hundreds of units with thousands of bookings.

 If any of those aren't deal-breakers, and the ability to manage all listings in 1 platform is a much bigger benefit and time-saver, then we might be the right fit! Let me know if I can help with anything else at all and feel free to DM me anytime.

Hi Justin, we can, however there are better programs that specialize only in vacation rentals and have more features for short-term rentals, like posting the listing on AirBnB for example.

If you want one software that can manage both, then we are likely a good option, however you should be aware of the limitations for short-term rentals.

You are welcome to schedule a demo and can ask them to show you how our members use it for vacation rentals: https://www.doorloop.com/demo

Let me know if I can help in any way, thank you!

 Thank you Steven. Yes, you are 100% correct - with our new funding, we've been able to triple our headcount and product teams already and are releasing new updates and features 3x faster. We just released our largest update ever and I hope you're enjoying the new design, faster navigation, and added functionality. 

Thank you so much again for all the love and support!

Hi Tommy, care to englighten us with your affiliation to Innago?

Out of your 119 posts on BiggerPockets, over 1/3rd of them mysteriously mention Innago.

They all magically happen within the same 10 minute time-frame every week as well. And what a surprise, your headshot here is a stock image from Unsplash (https://unsplash.com/photos/2E...).

If you work for Innago and are just spamming the forum, at least be a little bit smarter about it :)

Hey @Mike Wells,

If there is anything at all I can help with, please feel free to message me here at anytime.

And yes, you can add as many users as you need on all plans, so you can invite your accountant for example at no cost.

Hope this helps!

-David Bitton, Co-Founder & CMO at DoorLoop

Hey all, thank you for the amazing comments and feedback. I love checking this thread and seeing the community of "Loopers" growing!

Updates for everyone:

@Nickalaus A Goodman - Thank you again for giving us a shot. We really appreciate all your feedback that will continually help us improve our software. 

@Mary Smith - I'm not so familiar with them but happy to hear it was the right fit for you.

@Tadd Bennett - Thank you for being one of our first to try our new "website" feature. I personally spent a lot of time designing, editing, and developing some of the templates and I think everyone is going to love the modern design options. Please let me know how it turns out for you with AJ's help!

@Michael McManus - Super excited to welcome you to the DoorLoop family. I saw your recent chat message to our team - you're in very good hands with Jackie and we're all here to help anytime.

Just to clarify another comment - our software isn't in beta, only the new website feature where you can list your properties online on your own website.

Thank you again everyone, looking forward to speaking soon.