@Carla Sanders -
I almost always give a business an opportunity to make things better before posting a negative review publicly. This situation was no different. And I understand that things can and do go wrong, especially with a startup like Homelister. Most of the time, I am able to resolve things privately when issues arise, but that was not the case with Homelister.
My main complaints with Homelister were and still remain how disrespectfully and dismissively I was treated, how the promises that were made to me by your CEO were not followed through with, how disinterested your company was about improving your processes for future customers, and how your company didn’t take any responsibility for not being able to deliver the service I paid for.
Yes, a phone number was listed. Why does that matter if the buyers’ agents that tried to schedule a showing gave up after not receiving a reply to their ShowingTime requests? It took 18 days for someone to finally call and ask why we weren’t approving his repeated showing requests.
Your reply here, which is full of half-truths and more evasion, is just further evidence to me that you do not have the processes or the people in place to deal with situations that go sideways and are almost certain to encounter this kind of situation again in the future.
