Hi all,
After a two year stint with a property manager (PM), we decided to part ways at the conclusion of the tenant's lease. As part of the separation, we agreed that the PM would handle the security deposit and assess appropriate damages. The tenants didn't leave the property in the best of the shape and we effectively needed to keep the entire security deposit. Where things are getting tricky right now is that they had a contractor come out to assess the cost for the various repairs which included full carpet replacement (quoted at $2800). We decided to proceed with the carpet replacement with the PM's contractor (work was coordinated through the outgoing PM). Unfortunately, the carpet replacement went very poorly, taking over a week, doing patchwork (seams evident all over the house) and just a general realization that they didn't know how to install carpet appropriately). We got involved talking to the contractor and they wouldn't make it right (ie find other personnel to reinstall correctly) and so we agreed that they would remove their carpet and not invoice. Lo and behold, the contractor ends up invoicing my PM $1225 and the PM withheld this amount from my final owner close out distribution (even after I gave them heads up about the issue and told them carpet folks weren't going to invoice me). Did I mention the carpet contractor also ripped out the existing padding that they did not install? If I had contracted this work directly and had been responsible for payment, I would not have paid the invoice, but given that the work was coordinated and paid via the PM, I'm not sure what my options are to recoup these funds. Should I go after the PM or the contractor? Is it worth legal action or filing a complaint with the BBB? Or is this just a very expensive lesson learned and I should move on? I appreciate any advice.