Hi all, thank you very much for the replies.
We are not large scale but we do own properties in multiple states and are aware of the limitation of a subjective line like "should have rented in a hot market". We consulted here because we're certain they truly were negligent.
In terms of renting it out - we saw the unit was offline on Zillow and other listing websites depsite the fact it was supposed to be on, and we were the ones who notified them of it. We were told explicitly that they don't want have time to do more showings bc they think a tenant is comitting, and that tenant fell through in the end. And in terms of the unit - we own 4 others in a 3 mile radius and are very familiar with comps. We ran the numbers and saw what rented and know the price was okay. We also put $10K into rehab at turnover right before.
In terms of the expenses, we're honestly not sure if they are stealing or just imprecise. Rehab contractor charged $10K, the online report says $16K. We asked for receipts but haven't received them, even though according to contract they're mandated to share them.
Most importantly, they are disrespectful and bad business people. It's a small shop and we deal with the owner, no one to escalate to.
Of course we can cut our losses and switch. We just really wanted to see if we can get something back because they are really bad at the job and have cost us many thousands of dollars (if not more).
