@Rene Pepin
In short, the previous tenant finally moved out and we just on-boarded a new tenant.
The previous tenant didn't pay any rent from May thru October when she moved out she moved out. We never got an eviction through either (was it filed, not entirely sure since no one sent me any documentation). While this is just part of being a landlord, my disappointment was in the passive approach taken by the Property Manager and Branch Manager. Finally, I elevated the issue to Terry Kerr himself who was able to get his folks to physically go to the property and check the health and safety of not only the tenant, but also the functional systems of the property itself. In doing so, we immediately found out the home was in fact vacated----why did it take an inquiry from the owner to the company founder to do this, I don't know.
Upon leasing the property again, I asked to see a copy of the tenant screening documents, but was denied by the Branch Manager. All in all, the company is great when things are going well; but not so much when issues arise.