Rob,
Sorry to hear about your current situation. First off, I would expect some amount of chaos in the beginning of a transition period, both in the new relationship between you and a new PM as you "train" them about your expectations and also for them to tackle existing issues with tenant behavior modifications needed for inherited tenants. I use PM's for my entire portfolio and am extremely happy with the services provided (in the Visalia/Tulare areas). I too, work full-time.
That aside, the poor decisions, non-responsiveness, exorbitant repair charges, lack of detailed answers to your inquiries, etc. are each potentially deal-breakers on their own but collectively, I'd absolutely be be jumping ship if it were my property.
I haven't yet changed PM's or term'd a PM agreement so I cannot speak to the specific legalities but would certainly assume that if I were in your shoes, I would shop around NOW! Cancel/disapprove all non-emergency repairs and evictions until new Mgmnt is in place. Get a new PM lined up first so you don't have to manage in between. I would make an appt. w/ current PM, take a couple hours off work, have a physical list of grievances with a copy to retain for your records, inform them of your dissatisfaction and demand that they waive any early termination clause and/or fee's (if applicable) associated with that. In addition, I would have some type of dated, liability waiver written up for them to sign that states in writing that they legally waive all interest in the existing contract that specifically renders existing contract null and void as of a certain date and time and releases you of any and all obligations of said contract. Regadless of fee's though, even if they will charge and won't waive early termination fee's the $3-500 fee (if applicable, likely not) will be WELL worth the investment to exit this relationship.
Specific responses to your bullet points:
- Nothing wrong or abnormal about PM having it's own handyman/repair company or in-house personnel. Feels like a conflict of interest but it can aid in lowering repair costs, responsiveness & times.
- I thought the same thing when I first started out. However in today's environment, vacancies are likely to be filled in less than 1-3 weeks in this area with limited advertising. More exposure is always better but it hasn't been used or need in my situation yet.
- Inexcusable.
- Inexcusable. Get it together people!!!
- I can't speak to the legalities of needing an eviction lawyer for small claims but I wouldn't think it's a requirement, legally speaking. However, any good PM will have this type of attorney on call to represent their case to the judge AND PM will be present in court for each and every eviction hearing on your behalf. (If I remember correctly, my only eviction cost me about $3-500 in attorney fees).
- Cleaning fees, depends what specifically was cleaned and why. If it was in any way due to tenant not leaving unit as they acquired it, then it should be withheld from tenant deposit.
- Inexcusable. I've had repair quotes anywhere from same day to no more than a week out.
- Bed bugs.I have no experience here.
- You should absolutely be using excel, quicken or a piece of paper every month/every unit to reconcile gross rent, all expenses and draw. Mistakes happen and consistent, owner diligence is the only real solution and no doubt, some PM software ledgers are horrible to understand and PM should be able to clearly explain every, single question regarding your statement(s) and on the day of your inquiry. However, in my experience, if you are finding more than one error every 6 months...the PM needs a serious conversation at the very least.
I don't use any Fresno based PM's at this time. Hopefully the next few comments will be able to give local recommendations. In the meantime I use & would very highly recommend;
- Investors Prop. Mgmnt, 103 W Tulare Ave, Visalia, CA 93277 (559) 733-8360 ask for Lyn.
- Total Prop. Mgmnt, 144 N M St, Tulare, CA 93274 (559) 687-2780 ask for David.
Hang in there, Rob & good luck!
- Charles McNelly