@Daniel Curtin
Wow! If you'd like an opinion from a simple, bogan investor who doesn't own any major company but has received great advice from many listed above...
I believe Zach has incredible patience and will do whatever he can to stand behind his products. I was under contract with RTR and ended up canceling my contract, but my friend who went UC at the same time did continue. We both ended up satisfied. She had lots of frustrations but I can tell you that Zach made it more than right - which is what everyone wants from a TK provider!
I ended up buying a small, older, MF in CC that I am probably going to sell now. I did receive rental income for the entire 2 years that my friend was waiting for her new construction to be completed. The realtor I used is now involved with yet another FL NC venture. I bought an older property with a new, permitted roof which exceeded the requirements at the time-and the storms haven't impacted me. When I was buying, concerns were the quality of new construction, the timeline fluctuations and cost increases. Even when I sell it for a small profit, it will still cash flow for the next owner.
In Memphis, I've always and only used MSHB (Terry Kerr's company) or done things on my own. I understand their pricing and do think the TK additional expenses are worth it, but I've been investing with them for almost 20 years so I've got lots of experience with their PM side as well. They are pricier than doing it yourself, but I think they earn it. I'm buying one of their NC homes in Little Rock right now. I don't want the headaches and I know I can trust them based on my own experience.
Now, I am probably going to sell the SWFL property and 1031 it to Ohio! During covid, I invested in several syndications which have also been hit or miss. I am definitely more of a wombat than a roo in the game of real estate but I've never felt over-extended financially and that's what worked best for me.
Good luck with whatever decision you make - I would reach out directly to individuals who have posted here. I've had quite a few people contact me via email and have always been happy to help them. Anyone extremely polarized, especially in a negative directions usually is going to complain about everything. If you need a few individuals to contact directly, feel free to reach out and I'll connect you.