Hi Sam Valme !
So, actually, I started out as just a residential cleaning company. About a year and a half ago, I met a man who owned an Airbnb and had hired my company to clean it.
I honestly had no idea what Airbnb was until I started cleaning them.
I realized how profitable the Airbnb business was, not only for the owner, but also for my cleaning business. Some of these Airbnb turn overs are every 1-2 days, which means my cleaners are sometimes cleaning the same rental 5 days a week!
I decided to pursue more Airbnb cleaning accounts and now have 29 of them.
We coordinate the cleanings with the owners. Some of the owners send the schedules via email, some of the owners use services such as Guesty or Vreasy (and they send us emails), or they sync their calendar to ours.
I got into the property management aspect of it because when we would meet with clients for the estimate, some of them would ask about other services we offered. I realized that a lot of the clients do not live close by or even in the state and would need someone to care for their property.
I decided to start offering small services that would be just for the Airbnb such as supplying toiletries (toilet paper, paper towels, soap, shampoo etc), welcoming gifts for guests, meeting the guests to deliver the keys to them, and also lock out service in case the guest loses their key.
We realized the demand was high and decided to add on more services. We started offering weekly trash removal, fixing things around the home, going by the home if the guest had an issue with a television, a light bulb being out, a stove not working etc. If it is something our worker cannot fix, then we have our own sub contractors we can call.
Soooo... Now, I'm ready to start my own Airbnb! Just need to find the right place! :)