All Forum Posts by: Casey Roberts

I appreciate the advice, everyone. This is my first time working with a PM so hearing about the basic communications and expectations from you guys has been very helpful.   Hopefully we can get to the bottom of why the bill was so high and then in the future I’ll have to do a better job following up, communicating and keeping an eye on things myself. Thanks again

@Russell Gronsky

Sounds good, thank you! 

@Russell Gronsky 

Thank you for the input, Russel.  I failed to mention in the original post that the water damage on the floor and ceiling came from the wax ring needing replaced and the constant running of water was indeed from a faulty flapper.  This is very helpful information and I think you're correct that in most cases the right thing to do is to swap the flapper without consulting me.  I am not sure how you are billed in your location but I was billed $1,111 for the sewer and $420 for the water.  There were no other leaks in the house and even if it were more than 10 days it could not have been more than a month as the previous month's bill was for $32.  

Ultimately I will probably have to get what break I can from the Water Department and suck it up this time.  Do you have any other advice given the new information I provided?

Mike, 

It is my understanding that the toilet had multiple issues which led to the inside running water but the Wax Ring must have also been bad which caused it to leak when it was used.  I appreciate the input and will follow up with the Water Company.  The Portion of the bill allocated for sewer cost was $1,100 and the water portion was $420.  'm not entirely sure how they calculate these totals but I will certainly follow up.  

Thanks

Tim, 

Thank you for the input.  I should have included that the two units are on a separate meter and are billed monthly.  The other unit had a bill of $32 that month which has been the monthly bill for both units consistently prior to this outlier. 

I own and operate a Real Estate Investment company in a small but lucrative market.  Currently, my business is predicated around Fix and Flip investments.  However, I recently came across a deal on a duplex that I simply could not pass up buying to use as a rental.  Due to my level of involvement with the Fix and Flip portion of the business, I hired a property management company to help me through the process beginning with the renovations.  

Initially, I was very pleased with the company and the services provided, especially the handyman who seemed to be able to tackle just about any task.  As time passed and we were approaching the end of the renovations, this particular handyman moved on and left the company in sort of a scramble to find a new one.  One day, the toilet began to leak.  Luckily, the property manager and the new handyman happened to be on site and noticed the problem before it caused too much damage - but they both neglected to tell me of the leaky toilet.  Instead, the property manager acted quickly and had the Handyman go to Lowe's to buy supplies to repair the inside of the toilet's tank.  Something must have gone very wrong with the toilet repairs because after they left the toilet began to run and leak again...for 10 days.  At this point, I received a phone call from the property manager, who for the first time told me of the leaky toilet.  I immediately expressed my displeasure on the situation and that I would prefer her to call and notify me of such problems so that I could make the decision as to what steps to take.  To me, it would be much more simple to buy and install a new toilet and have a guarantee rather than tinker with the insides and hope it works.  Overall, I am left with the hassle and expense of repairing the floor, ceiling and toilet but additionally and worst of all the water bill for the month is $1,600.  I am obviously biased on the matter because I own the property.  Therefore, I welcome all honest opinions and/or advice as to how I should handle the coming steps.  

Thank you,

Casey