Hi Cosette,
I’m sorry to hear about the difficulties you’re facing with your property manager. Navigating these challenges can definitely be stressful, especially when you’re new to owning rentals. Here’s a structured approach to help you resolve the situation:
1. Document Everything
First and foremost, keep a detailed record of all communications with your property manager. This includes emails, texts, and any written correspondence. This documentation will be important if you need to escalate the situation or seek legal advice.
2. Formal Request for Lease and Documents
Draft a formal written request for the lease, invoices, and portal access. Make sure to:
- Specify the items you need (e.g., lease agreement, invoices from March and May, link to the new portal).
- Set a clear deadline for when you need these items.
- Send this request via email and certified mail to ensure it’s received and documented.
3. Seek Legal Advice
If your property manager does not comply with your request, consider consulting with a real estate attorney. They can provide guidance on your legal rights and help you draft a formal demand letter if necessary.
4. Replace the Property Manager
Since you’re replacing the property manager, start by:
- Finding New Property Managers: Look for local property management companies with good reviews and credentials. Online platforms and local real estate investment groups can be great resources for recommendations.
- Interviewing Candidates: When you find potential property managers, interview them to ensure they meet your expectations and can handle both property management and contracting oversight.