All Forum Posts by: Braedon Page
Braedon Page has started 1 posts and replied 29 times.
Post: For STR Property Managers: How Many Booking Platforms Do You use?

- Posts 31
- Votes 16
Quote from @Andrew Steffens:
I am a proponent on being on almost as many as you can. When we onboard a client they go on over 15 different platforms including Airbnb, VRBO, Marriott Homes & Villas, Booking.com, Homes2Go (big in Europe), Google Vacation Rentals, Allegiant Airlines Vacations, JetBlue Vacations, Amex Travel (in Beta), Hyatt (beta), Direct Booking site, and more. The idea is exposure. Obviously some bring in more than others and some properties perform better on some platforms than others. However I believe the extra channels help us achieve outperforming the market month after month. As a PM I believe it is incumbent on us to maximize our client's exposures in an effort to ensure success. Shoot me a message if you need help or any tips getting onto more platforms Bryan.
Thanks for your insight Andrew! Is there anything specifically that you do with pricing to maximize the nightly rate for your clients? I ask because we achieve a very high occupancy with a single channel right now - I'm not sure if listing on multiple platforms would increase the occupancy, but I do understand the potential benefits of having greater exposure to be able to test higher rates. Do you test higher prices on any of the platforms, and if so, which ones? If you don't, then do you feel like you get a higher occupancy being on multiple platforms? For context, we are basically single channel right now and consistently hit 80-90%+ occupancy, and I'm not sure if we'd be able to get that much higher no matter how many platforms we list on.
Post: Using the same property as MTR or STR?

- Posts 31
- Votes 16
Quote from @Allen Duan:
Yep! I'm in SoCal and a few of ours are like this. It comes down to your goal for the property. Is it to maximize revenue? To reduce the number of turnovers/management burden? We love Pricelabs and using the custom settings to set up min stays and pricing to make our calendar available exactly the way we need it for STR and MTR bookings. Happy to share more details.
Post: Using the same property as MTR or STR?

- Posts 31
- Votes 16
Have to agree with @Jonathan Styer about being VERY intentional if you choose to do this. I have a property management group in Hawaii that offers both STR and MTR services, but we don't mix for the reason that he mentioned - a single STR booking on an island can totally kill any ability to run MTR. Curious to know more about people who have done this successfully - at face value it seems like it wouldn't be worth the hassle of switching between the two strategies.
Post: MI Short-term Rental Association

- Posts 31
- Votes 16
Can't speak to the organization in Michigan but generally the benefits of a well run STRA far outweigh the costs.
I am a property manager in Hawaii so we are constantly being hit with new anti-STR legislation and have a large, well-funded hotel lobby to deal with constantly. Our local organizations do a lot - we have representatives meeting with council members, a professional PR firm to help change the narrative on STR's here on the islands, and we're working towards increasing our own lobbying power. Notably, we were able to work with local lawmakers to adjust a proposed bill that would've included STR's in an "empty home tax" that would've essentially made all the STR's on the island unprofitable. Our membership dues are under $200 per year, so I'd say it's well worth the money to have some representation.
That being said, from what I've heard we are more organized and effective (possibly out of necessity) than many STRA's out there. If the dues are exorbitant or there isn't a clearly defined value being brought to owners, maybe pass on it, but I'd say by and large that STRA's are well worth what is usually a pretty small individual investment.
Post: Partnership After All the Work is Done and Home is Making a profit

- Posts 31
- Votes 16
Quote from @Michael Baum:
Snow is a fact of life for those who own higher elevation, rural properties. What makes a "bad snow year"? No plowing thus no access? You can't get your property plowed out for access? Power out? Just wondering.
Post: Partnership After All the Work is Done and Home is Making a profit

- Posts 31
- Votes 16
Quote from @Michael Baum:
If you don't want to deal with guests in what is a customer service oriented business, then that means it is time to get out.
Post: STR Co-listing - Tips

- Posts 31
- Votes 16
Quote from @Yehuda Spiewac:
Thank you for the replies and advice! @Garrett Brown happy to have heard from someone that does this! I guess the question I’m left with is, what have you found the profit margins to look like on co-hosted (not owned,) properties? [I’m assuming I would be dealing with basics (communication, marketing etc.) as well as maintenance and cleaning.]
Thanks again!
Aloha from Hawaii Yehuda,
I am a licensed property manager here in Hawaii, but co-hosting (the way that you're talking about it) and short term rental property management are essentially the same. (as long as you're in a market that doesn't require you to be licensed to act in that capacity).
When it comes to profit margins, they can vary widely - which is why it's important to run your numbers before you take on a property. It's relatively easy to look at comparable properties on airbnb with the same bed/bath, general condition, and location and click around their calendar to get a sense of what they're making in bookings each month. Subtract any expenses (for example, we provide welcome baskets for our guests and we pay for them rather than charging our owners). Other things to consider include software and accounting costs. Cleaning fees should essentially be a pass through expense as they are paid by the guest and neither you or the owner really ever see that money. The monthly profit can be anywhere from a few hundred dollars to a few thousand dollars depending on the size, condition, and rental rate of the property.
All that being said, beggars can't be choosers, and when you're going after your first property it's more important to get your foot in the door and learn the business than it is to make a killing on your first unit - i.e. if you have to make a slim margin to get a great case study, that's better than trying to charge 30% for something you've never done before and spending a year trying to convince someone to roll the dice on you. Another option, to echo what @Andrew Steffens said, would be if you're serious about this business it might be worth your time to work with a licensed property manager to learn the ropes, gain some credibility, and figure out if this is something that's a good fit for you long term.
Post: New to STR management for others and seeking your expert input

- Posts 31
- Votes 16
Quote from @Andrew Steffens:
I agree with most of what is said above. Our onboarding fee (which we currently waive for new clients as a marketing strategy) was $1,500. However, and I am not certain of your local market, 30% is high. Here in FL I would say 20% is standard. The range for full service is 15-25%.
Also as mentioned above you ought to be licensed and properly insured if you are to be a property manager. If you are co-hosting it is then not really full service.
Echoing this - Andrew is the man in this department and has provided us with tons of value. As we've brought on clients for management and talked percentages with them, it seems that most people have a hard time differentiating the service they'll be getting from a manager that charges a high percentage vs a low percentage. If you're going to swing for the fences and try for anything above 20-25%, you're going to have to make a strong case that you'll be putting more money in their pocket as opposed to a manager who charges less. If you can articulate this to them and get them to understand it you might have a shot but for your first management client it might be a bit aggressive.
Post: Need STR marketing help please

- Posts 31
- Votes 16
Quote from @Annie Balagot:
Here's the link:
https://www.airbnb.com/rooms/693013995408186878?adults=6&...
Just taking a brief look at the listing, there are a few easy, low cost things that you can do to simply optimize on airbnb. As others have said, better photos are always worth the investment and definitely a lower cost than major rennovations.
Another thing that I noticed was that your reviews are low - if you can get those up you can be listed as a "guest favorite" on airbnb and that helps you get to the first page when people search for matching criteria, rather than being buried 5+ pages in. Bill Faeth did a great episode on tips to increase five star reviews on his podcast episode linked here. Some simple messages and asking for guests help to grow your business can go a long way!
Post: Pros and Cons of STR Property Managers

- Posts 31
- Votes 16
Quote from @Gabe Chase:
Great responses here! We are in the Indianapolis market and manage about 62 properties right now. 95% of those being STRs and MTRs. We do have a few that are LTRs that we kind of inherited.
I think to truly sell yourself and be an amazing PM you have to be in it for the right reasons. I love what I do. I started the company when I was 21 and sort of fell into it. I wanted to be in real estate, I just didn't know in what capacity. I stumbled into this, realized the opportunity I had and we are now at 62 doors in just about 2 years.
What I like to pride myself on is the true boutique feel and the sense of trust with our clients. I agree with some of the things Collin said (except for VAs, as we have 3). To maximize revenue most PMs charge BS fees and up charge maintenance and even deceive clients. I have seen it happen numerous times.
We are honest, transparent, and open with our clients. We obviously have to make money too. But at least our clients know when we charge them for something, the work is needed, done right, and guaranteed. Same with maintaining the home. We buy things that guests recommend all of the time. 99% of owners love this. Why not? Costs $40, $50, $100 here and there. But it makes a world of difference. Just treating every home like it is your own, and seeing the home through the eyes of a guest. Hiring inspectors to go in after the cleaners to ensure everything is ready for the guest to check in, being available 24/7/365, and sooo much more! I could go on! Haha, but I hope this helped!
I love this .
Interesting though that the general sentiment for how to be a good property manager seems to boil down to "pay attention to detail" and "actually care about the property, guest, and owner".
I understand that this is easier said than done but is the bar really so low for PM's?