Hello! This is long, but I really do need help, so if anyone's dealt with similar issues, I'd love to hear input on options.
I closed on my 1st ever rental property (SFH) in Indiana November 2018. Got it fixed up and chose a well-reviewed property management company based on BP reviews and my own conversations with them and I signed an agreement about a month ago.
Issue #1) We agreed that prospective tenants would have no evictions in their history. This was not in the property management agreement itself, but was stated in emails from the prop manager. They found a tenant quickly, provided me the screening report which showed no evictions. I did my own check on the Indiana court site and found the prospective tenant did indeed have an eviction that went all the way to judgment. The address matched, and the tenant has a unique name. The lease is to be signed on move-in day which happens on 2/18, just a few days away. I contacted the property management company and said that this was a disqualifying issue for me, I did not want to proceed with this tenant. They balked and said that because the deposit had been taken, there was no way to back out, claimed that the placement of a deposit was somehow legally binding. I know time is short now, but I don't feel good about this. I have tried contacting a local real estate/landlord attorney regarding this issue.
2) Finishing touch was a simple repair (inspector had pointed out the dishwasher gasket had needed to be replaced). Property management company said "we don't do work on appliances" - disappointing since this could be done by anyone who's remotely handy with a $15 gasket and 20 mins tops. Instead, property manager contracted their vendor (a very well known local appliance shop). I was supplied the *property manager's* invoice which merely said "gasket repair: $240.50."
Whoa. Everybody's got to make money, but this struck me as...high. I called the appliance shop itself and said "I want to follow up on some work you did at my property, here's the address, can you send me over the invoice?" One time I got "I'll have someone call you back with more info on that", one time I got another brush off but not before they let slip that the repair was billed at $180 *hmm* and the third time I spoke to a gentleman who said he was the owner and couldn't get me that info because he just changed to a new records keeping system and yada yada yada...
Then I get an email from the property manager saying "[appliance store] s calling me saying you're requesting the invoice for the repair work. You get our invoice. Not theirs. Sorry for any confusion."
I re-reviewed the property management agreement and found no mention of markups on maintenance work that's done in or out-of-house, and a vague description that "property management company will provide bills and invoices." I have not yet paid the repair charge for $240.50.
So:
Questions on issue #1) Has anyone else been in the position of wanting to override the property manager's tenant decision (based on solid factors such as eviction history)? Can you?
Questions on issue #2) Has anyone else tried to do due diligence on repair work by getting the original invoice from a vendor? Do I have a right to this info? Does a property manager have to disclose any markup on work done by a vendor that the property manager initiates?
I feel like blind trust is never the answer: trust but verify, right? but...what can I do?
Ultimately, all I want is: to have a tenant that meets the previously agreed upon criteria, not: oops, our screener says this tenant is good to go, don't know what to tell you about that eviction, can't back out now.
AND
A breakdown of parts and charges on repair work from the original source so that I can see what happened and know that the property manager is not pumping up the total by (potentially) 33%.
I'd love to hear from anyone with insight on these matters. Thanks!