(copy/pasting from other thread full disclosure - sorry always seems odd to me not doing original composition LOL)
@Samia Moughanni - Hi Samia! I disagree with your version of events but your feedback and experience with us is relevant.
This was beyond our 30 day full guarantee and satisfaction policy when we were informed by you of your demand for something outside the contract well after that period. You had one desired outcome that was outside of the parameters of what we were able to make a reality. Those are the only facts I will share in this case and anything outside of that would be unprofessional.
I can assure you the employees involved in trying to help are good people that were doing their best to try and help solve the problem and didn't have any malicious intent. I should probably give some highly corporatized reply or something, but honestly seeing Alan and Kirt's names drawn into a public forum is hurtful to me. If nothing else I take responsibility for that and will work to improve our communication systems between our franchisees, client success and sales team that's valid.
As I have done before I'm a big fan of transparency and this forum, and will happily talk to anyone that has concerns about how we do business. In addition to that I love accounting and tax and love helping people and pointing them in the right direction even if our model isn't a fit for them hit me up any time! FYI we've changed our approach entirely and have lower fee initial entry points to avoid the challenges of long term project based arrangements so we can catch issues much sooner. This situation surely would have benefitted from this indeed.
All the best!
#bringback100%bonusdepreciation