@Christopher Morris
To add to what @James Hamling said, it also depends how much you need every last $ of income, how much more money you can make doing something else (W-2), or how much you value your time.
I added a PM when I bought my 4th property. At the time I could make more money working (Even at only $60k/yr) than managing the properties. Plus, I’m not a “people person” and I know my weaknesses. When I retired 15+ years ago I valued my time more than the extra income. The $20k+ I pay a PM means with a dozen properties I literally spend less than an hour a month on a dozen properties. And 1/2 of that is accounting that I could farm out too, but I enjoy it.
Some people look at PM fees as “wasted” or something they could do themselves. But using that mindset, so is landscaping, plumbing, or clean out during turnover. And the are people that are so poor they have to do that work, and some that enjoy it. Like I do the accounting. But there are some that just can’t see it’s a waste of their time. They’re buying themselves a job. (I used to own some franchises like James talked about. Computer Renaissance, also based out of MN.) You can’t believe how many franchises are started by people who need a job for themselves or their kids.
Ps. Side benefits or PM besides free time. They keep you legal in regards to screening, notices, and so on. They have vendors that count on their business as a large portion of their business. So repairs are done at a fair price the same day/night. You don’t have to deal with the repair calls or the sob stories. They probably do a better job of screening than you would. They charge and collect the late fees you might let slide. They raise rents more often than you might/would. They have a better finger on the pulse of “market rent”. Tenants tend to expect to get away with stuff when dealing with an owner/manager they wouldn’t try with a property manager. To me, it’s money well spent.
Pps. Because of special circumstances I have one property I self manage. It’s on MN (out of state to me.) and I had to get a pair of garage door springs replaced. A simple easier like that sucked. It took me 5 calls, 2 days, and 2 different vendors to go out before I paid at least market rates. When they’re done in Vegas I see a line item on my PM statement. It broke day 1, it was fixed day 1, here’s a bill for 75% of what I paid to handle it myself.