@Marty Houghton - Just do a google search for Onerent or call them for more details on their service structure. I will say that I have add’l knowledge of this company. I think one detail that hasn’t yet been mentioned is that in order to keep costs down, much of Onerent’s team is located overseas in the Philippines. Think of a call center.
The Onerent boots-on-the-ground staff are “contractors” who get paid $20-30 per showing or $60 per walkthrough/inspection. Think uber/lyft driver contractor structure.
But the call center staff who handle the important stuff like leasing, arranging repairs, etc. work overseas and likely do not have intimate knowledge of your rental area.
That said, I’m not bashing this model. It could work. I like the lower management fees and the idea of using technology to try to automate business processes. I even thought of using them for my rentals, but decided against it, as I’m not keen on call centers. I just feel that call centers are like Russian roulette — too much is given to chance as to who may be on the other end of the call. I take my business very seriously.