Love how whether you think I should pay her (like Dylan) or whether you think I owe her nothing (the majority), or whether you think I should keep her security deposit (like Caleb), everyone has one opinion in common...it’s ALL MY FAULT and I NEED A PROPERTY MANAGER.
Here’s the thing. Smokey has been there 7 years. Wish we didn’t let a smoker in, yes. But she has been smoking in the unit for quite some time and the smoke has never spread into the adjoining units. We renovated the middle unit a year ago and there were no smoke issues. I spent 2 days there cleaning and showing the unit just a month ago and couldn’t smell smoke. Something has changed to where the smoke is coming in. I have some theories but haven't figured it out yet for sure.
Smokey has NEVER been hostile or had issues with past renters. I believe she had some vices combined with some fairly recent troubling personal issues that has caused her to go off the deep end.
So was Smokey a model renter? No. But the issues that caused the new renter to leave are new.
As far as allowing the new tenant out of her lease, she had 2 small kids. I believe it was the right thing to do given the second hand smoke. I felt like allowing her out of her lease with no strings attached was the right move and was shocked when she wanted more from us. We did everything in our power to deal with the issues that came up (including trying to seal possible entrance points of the smoke). In the end she was worried about Smokey’s behavior, and said that even if we were successful in getting her out quickly (which would take care of the smoke) she was afraid of retaliation. I don’t think there is a real threat of danger, but you never know. Smokey is behaving unpredictably right now.
As we all know, hindsight is 20/20. Thanks to those who answered my question. To the rest of you, I thought this was a landlord forum and a good place to ask questions. If everyone is just going to chime in “it’s your own damn fault, hire a property manager next time” I can do without the “advice”. I had a very specific question and lots of you decided to take the opportunity to make it about something else. 😐