Good job doing research, I applaud your intelligence and due diligence. I saw those online comments/complaints from Anderson staff as well. In speaking with some of their staff I think there are some accuracies to the overbooked piece, although I think that is a sign of the times. I think almost everyone has to be very efficient in their jobs these days, and work sometimes above their current abilities. Anderson is also always growing/ changing, so some things you learn from their YT videos change and then what you are expecting is not the same as the way they do things now. I can tel you a little about my experience as an Anderson client: FYI, I do not have Anderson doing our taxes. I do feel that they offer great education online with their YT Videos, coffee with carl, Tax Tuesdays, etc, it would be AWESOME if you could actually hire Clint Coons & Toby Mathis, but you aren't hiring them when you become a client, and you have to be aware of that. When you watch the YT videos you get the feeling that their whole company is integrated in mindset and wisdom/experience. I believe they do aspire to that, but their rapid growth is probably making that a pretty lofty goal (at this time). I feel like I have been given some pretty good direction and wisdom from their LAW division on entity set up, and entity formation documents and getting asset protection improvement for my situation. When a staff member did not know something they went to their supervisors and got back with me. I appreciated their honesty when they were unsure, and te thoroughness of checking it out. Anderson does have a pretty vibrant sales force, so they can make you feel like you are not being wise by not buying a LOT or All of their services (which typicalls is $10-$15K). I have chosen to be selective and just pick a few of Andersons services for us. We have 2 businesses, and 6 rental "doors" on 4 properties, but have not gotten that deep into Anderson services (entity formation, doc drafting, one land trust, platinum membership for now). I too would have concerns about their tax team after hearing that 2 different tax pros A Anderson missed a basic deduction for another bigger pockets member, and it was a deduction on the rental side of things and that is Anderson's specialty (I think it was depreciation, but I can't remember...I remember it was a blatant error, and definitely concerned me). When I read that info, it definitely made me think that I'd be reserved to hire their tax side. I definitely listen to their Tax Tuesday's webcast as that is their head accountant & lawyer and is brilliant. I gain insight and wisdom that I can apply to my situation. Same with watching almost all of their YT videos. Maybe someday I'll look further into their tax team, but for now, I use their Law services and have been happy with that. Maybe you can do what I did, and only buy what you need instead of a huge Anderson package. You can build, add more Anderson services, later once you have built up a relationship with them and know if you want to expand that relationship...baby steps, maybe? I hope that helps.