I had the worst showing of my life today, thanks to a listing agent using a so-called "Supra Lockbox" instead of just a regular lockbox. A Supra is a bluetooth-enabled lockbox where you gotta have a smart phone to get the key out. I never heard of this company before in my life, nor have I ever used (or had to use) such a ridiculous device for a showing.
My showing was for 3pm, but I arrived at 2:45pm with my client and they're standing there in the freezing cold staring at me while I'm struggling to get this thing opened. It was so embarrassing.
Basically to open the box, you have to register..... yes.... REGISTER, by completing an online application which is unlike any other online registration process. With this junk, you need to enter the device's serial number, then put in a slew of information including license ID number, address, phone, broker name, broker address, etc. It asked for everything except for the kitchen sink.
Then after you register, you have to download an app, enter the info you provided during registration and then create a pin number. After you do that, you gotta check your email for a 9-digit code which you have to enter into the app. But that's not all. You also have to turn on your bluetooth, then turn on your location services, then navigate the app to find the access section, then tell it that you want access, then enter your pin, then wait.
Meanwhile, your client is standing there looking at you like wtf. It takes 15-20 seconds to pair your phone with the lockbox, then it takes another 5 to 10 seconds and then, finally, it says, "Opened!!! Press the latch then release it to get the key."
But this is the part where it gets frustrating, because the box doesn't actually open. So then you try it again, and again, and again, but each time it doesn't open. I was so mad, I felt like picking up a brick and smashing this thing.
So around 2:59pm. I got on the phone and called Supra, the company that makes this garbage. And of course I got the long-winded auto attendant telling me to press 1 for this, then press 2 for that, then a sub-menu saying the same thing: press 1 for this, and press 2 for that. Then the recording says, "We're sorry. We're experiencing a high volume of calls. Your estimated wait time is 15 minutes." So then I hung up and called the listing agent, and as you can guess, the moron didn't answer the phone.
So at this point, it's 3:03pm and I'm fed up, frustrated and feeling really embarrassed and just about to throw in the towel and apologize to the client and tell them to forget about it and then show them another property, when something told me to try 1 more time. So I tried 1 more time and finally the device opened up.
What I didn't realize is that it's dead set to open at the exact time of your showing and not a second earlier. This pissed me off even more, because the listing agent didn't tell me any of this, and I received a very misleading text message the day prior from Supra saying "2:00pm to 4:00pm" which gave me the false impression that I could open the box anytime during that window.
I'm a new york city agent. I've never used this crap before. But the property and the listing agent are in Westchester. So I guess the agents up there live in their own little bubble where they think everybody is a Westchester "Hudson Gateway MLS" Agent and familiar with bluetooth lockboxes. But I'm not surprised because this particular listing agent never answered his phone. I had to call his broker and then get transferred to the broker's secretary who set me up with the showing.
At no point did anyone say, "you have to register. You have to download an app. You have to enable bluetooth and location services, and you have to WAIT until the exact time of your showing." No.... instead, they ask for a copy of your agent card and business card and cell number. Then after you send it to them, you get a confirmation text message from Supra with the device's serial number on it, but it doesn't tell you it's a serial number it just says "Keybox: 343843344343" as if you're supposed to know what that means, like you have a mindreader. Then it sends you a separate text message from a different number with a 2 hour time slot, like the one I mentioned above which for me said "2:00pm to 4:00pm" - very vague and very misleading.
Then to make matters even worse, the moron listing agent sends me a text message an hour later, saying (exact quote) "What's going on with my Supra? It's showing you have been in and out of the box about 10 times? Your appointment was 3-3:30pm"
I got so livid, I called him and was going lay in on him hard, but he didn't answer the phone, so I tried again and he still didn't answer. But it's good that he didn't answer, because I had the client with me and they would've saw a different side of me. But then once I calmed down I realized I didn't want to hurt my client's chances, so it's a really good thing he didn't answer the phone at that moment, because I would've ripped him another you know what.
Instead, I sent him a text message saying (exact quote) "Hi, I arrived a few minutes early with my client and attempted to open the box, not realizing that it would open at exactly 3pm on the dot. It kept saying 'opened' without actually opening. It didn't actually open until 3:03pm. I replaced the key when we left. That's a total of 2 times that it was opened. So I wasn't in and out of it and there's nothing going on with your supra. Prior to that I struggled to figure out how to work it. I wish I had known in advance that it was dead set to 3:00pm."
All he had to do was answer his phone when I called him at 3pm. Moreover, all he had to do was answer his phone when I called to setup the showing. If I gotta call your broker to schedule a showing, then what good are you?! And furthermore, all he had to do was provide some helpful information about using the Supra Lockbox instead of assuming that I would be familiar with it.
My client was really liking the property too, and had me discussing what their offer would be, but the whole time I'm thinking in the back of my head, "Sigh, I gotta deal with this dude"....Mr so-called listing agent, but more like a voicemail agent.
Thankfully, my client changed their mind. So I get to show them other properties. I would not want to sell anything from that moron.
Why do agents get listings and don't answer the phone is mind-boggling to me. I answer all my calls, ESPECIALLY when I got a property on the market. Even if I'm on the toilet, I answer the phone. It's common sense. Some of you get a listing and act so premadonna, you're doing your client such a disservice. And I feel sorry for them, because they don't know what such a lousy agent you are.
Then you're going to use a Supra Bluetooth Lockbox.........moron........ make your listing EASY TO SHOW, use a normal lockbox. If you're going to use something complicated, then take the time to ask the buyer's agent if they're familiar with it, and if not, explain it to them. After all, you ARE trying to sell a property, right? Then act like it. Again, some of you get a listing, but instead of acting like salespeople, you act like passive-aggressive invalids.
Oh and by the way..... the moron hasn't even called me back back to find out how the showing went. His only communication thus far has been "What's going on with my Supra?"
What an absolute idiot. That dude is going to need a lot of luck. He and his broker.