All Forum Posts by: Alex Dixon

Quote from @Jesse Turner:

What, if anything, are people using for collecting guest feedback?

What do others use for prompting positive reviews or intercepting negative reviews?

We built into our automated messages to ask for feedback and do so prior to a review. Most guests are willing to provide feedback, especially given the upfront touches/relationship we try and drive initially. We ask for a review with the context that we aim for 5-stars which also helps.  

Quote from @Tom Dieringer:

Quote from @Alex Dixon:

Ah great question - I had pulled this together to showcase some of the similar tools that sit within the same "capability". So you're absolutely right from a PMS capability that some of the major players include Hospitable, Guesty, Lodgify, Ownerrez, etc. 

I went through demos of all of those, pulled together our evaluation criteria, etc. and then ended up choosing Hospitable (which we've been thrilled with).

Thanks, that makes much more sense and frankly, is a relief (I started wondering if I was missing something, lol.)  Another quick question Alex.  I can't discern the names of the these two tools.  When you have a second, names would be appreciated.  

 Breezeway & Turno. We selected Breezeway.

Ah great question - I had pulled this together to showcase some of the similar tools that sit within the same "capability". So you're absolutely right from a PMS capability that some of the major players include Hospitable, Guesty, Lodgify, Ownerrez, etc. 

I went through demos of all of those, pulled together our evaluation criteria, etc. and then ended up choosing Hospitable (which we've been thrilled with).

Pulled this together for a RE Investor meet up on how "today's tech stack" is breaking down historical concerns of STRs being a time-suck for RE Investors when looking at either purchasing properties for STR deployment or evaluating assets for STR usage vs other strategies.

Got some great questions/feedback/thanks for walking the group through this and thought I'd share here.

I'm an IT Consulting guy by day & RE investor by night so getting into the details of all of the technology offerings, how they integrate, which capabilities overlap/don't, where integrated value sits, etc. exposes my nerdiness/love for this kind of stuff.

I spent close to six months looking at various vendors in the space, and below are some of the ones we ended up choosing (including one of our favorites, Hospitable).

Each of the hours underneath the categories refer to what I estimate the monthly time-savings are by deploying the technology within the box for us.

We're building in Waco, TX. And yes, current plans include all four bedrooms including ensuites. Good call and thanks for your input!

Wife and I own land and have plans to build our first STR. We have plans/checkset, builder, etc.

However -

If you were able to build from scratch for STR purposes, what are the top things you would add to your build?