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All Forum Posts by: Alexandra Joy

Alexandra Joy has started 2 posts and replied 12 times.

I posted about this same tenant before. She is a bit demanding but I took advice and have been trying to be extra kind and helpful. She is also my neighbor so I have been bringing her organic produce from my vegetable garden (she loves that) and even helped dog sit her dogs for free.

She is still being nitpicky about things and I am hoping for advice on how I can tell her no about unnecessary repairs. The latest example is she wanted me to go over to kill a bug. Not an infestation, just a stray bug that wandered in.  I did.  She wanted the shower head descaled.  I soaked it in vinegar for awhile.  This morning she said the kitchen faucet is leaking at the base.  I went over to check it and there is just a tiny bit of moisture at the base. It's not spraying or broken.  

How do I decline replacing it and keep a good relationship?  If it breaks I certainly will, but it's still working just fine and I would rather put off what will be a couple hundred dollars repair until it's really necessary.  

Quote from @Colleen F.:

@Alexandra Joy  From your answers it seems like this might be a furnished medium term rental and if it is the first tenant you have had in it you may be seeing some of kinks in the property, your process and you may also have a demanding tenant.  The printing could be a neighbor thing, tell her she can print at the library or staples, OR it could have been a message from her that she thinks this place should have a printer. some people are that way. 

For this type of rental I would expect to do the whole lawn. I would expect them to find someone on rover for the dogs. And I have a key replacement cost in the lease. I would expect to provide an AC where I want it unless it is longer term tenants and install before it turns 80. The printer isn't something I'd provide but those catering to some groups might. For the rest of her term set your boundaries and set expectations upfront with the next tenant. sometimes temporarily ignoring can be a good strategy.


 Thank you for the advice.  These are all great suggestions.  Yes, it's a furnished midterm rental. 

Tonight she asked me to go over to kill a bug.  Is that normal?  The house is not infested.  She even said how clean it was when she first viewed it.  But I am going to spray this weekend.  I did go kill the bug though.

Quote from @Kevin Sobilo:
Quote from @Alexandra Joy:

Thank you all for the replies!  I agree with you all.  I want to be neighborly as well as be a good landlord.  I think this tenant is starting to come across as high maintenance and this was just another thing piled on top of other things.

Nearly every day she has asked me to do something.  I know it's my job to maintain the house and property and I thought she was going to be a great tenant so I was always quick to respond and do what she asked.  

But then it was things like she lost her key and asked I come immediately to give her my spare.  I made her a copy and didn't make an issue of it.  Then this request to print something out in the evening when I was already settled in for the night relaxing.  Asking me to watch her two large dogs.  think it's just starting to get too much and I am afraid she is going to be demanding and maybe has read me as a soft touch.

In the past two weeks I also cut all the grass, installed an AC, and bought a second fan, at her request.  Hardly got a thank you.

Anyway she just informed me she might be moving soon (it's a month to month lease) so maybe we are finding it's just not a match.  I am trying to be accommodating and helping but I don't want to be at someone's beck and call like their personal servant.  I agree, favors are fine to ask but it's also important to respect people's time and not ask too much.  


1. For me, lost keys and lock changes between tenants are like fax machines. They are soooo 1999. lol. I'm teasing but in seriousness I have found using a plain doorknob with NO LOCK paired with a basic programmable deadbolt to work well. They can't lose a key if you never gave them one! Plus when a tenant leaves you just delete their PIN and program a new one.

This is the one I use:

https://www.amazon.com/gp/product/B07J4VQCMF/ref=ppx_yo_dt_b...

2. With regard to cutting grass, installing A/C, buying an additional fan etc, if it wasn't my responsibility under the lease I would say no if I didn't want to do it or I would quote a price for the work. I even have a fee in my lease if they want me to physically pick up a rent payment. That dissuades people from paying cash and steers them to pay online using secure ACH transfers using apartments.com

3. Watching the tenants dogs, would be a hard no. I love dogs but not ever planning to be friendly enough with tenants to be doing that even if they are neighbors.

4. You were bothered that they didn't sufficiently thank you for the extra efforts. That makes it sound like you too view the relationship as skewing to be more personal. I might think the tenant has poor manners in a situation like that but I wouldn't feel aggrieved in any way since they are just my customer not my friend. I'm sure every customer at Walmart doesn't thank their cashier even though they should. 

Thank you very much!  
Quote from @Brian Kloft:

This whole discussion and the responses on here are part of the reason we have problems like these. People have forgotten about just being friendly people. Yes you have to make sure that you are not being taken advantage of, but you also need to be nice and friendly to others as you will get a lot more out of it. Tenant or just neighbor, someone asking you to print off a document for them is not a big deal. (Assuming it is not something like a 100 page document.) If one of my tenants in my office building asked me to print something off I would be fine with it. When I had my management company managing 400+ houses if a tenant stopped by and asked us to print something off I would not have any problem with it. (I know it happened, or at least copies so it is not theoretical.) Even if a homeless person were to open my office door and ask me to make a copy of something because they have to turn it in to social services but they want a copy of it, I would be happy to make a copy for them. As long as it doesn't become a regular thing such as every day or two asking you to print, then they would be taking advantage of you. If it is not going to significantly impact you then help them. Perhaps sometimes you might help someone too much, but that is the price of being a helpful person; but hopefully that means that some of the people you helped turn around and help others as well. That makes the world a better place. Perhaps printing that document helps them out while they are in a bind that allows them to turn in that paper that gets them that better job making more money, or win a scholarship, or....  You never know what a very small and simple act of kindness can lead to.

I know some of you are going to think that I am some free loving, hippie but I am far from that. I am a business owner and real estate investor that likes to make my money, and that often means enforcing contracts and lease provisions. However I try not to forget about being a human being and that others are human beings too. 

 No, I think this is a good point.  It's probably something I would ordinarily do if it were easy but part of it for me is that it's actually very inconvenient.  I don't have my computer and printer set up to access it easily.  I don't have a home office the way most people do.  I don't even have Internet access besides my phone so email wouldn't be possible either.  Also just the fact it was in the evening and I was already down for the count.  This might seem strange to most but I just don't have a home office the way many do these days.

Though it's true that she didn't know that.  She might think it was an easy request.  So maybe she didn't realize how big a favor it actually was that she was asking.  

ok, I am all for treating people with kindness and helping out when we can.  But I just began to feel this person was just starting to ask so much of me to the point of imposing in an inconsiderate way.  Maybe she doesn't realize and I just need to explain my situation.

I agree with the people talking about boundaries.  As a new landlord that is the advice I think I most need.  The way I see it now is that these are above all business relationships.  Businesses have set hours and a specific service they provide and though are almost always gracious with their clients, the relationships also have a professional distance and clear roles.

Thank you for the advice, everyone.  There is so much to learn about this business but I am glad I found this site.  I think I made another mistake.  She paid in full Wednesday but asked me if I would wait to cash the check for a couple days.  I say sure, fine.  Then yesterday she asked if she could pay in two week increments because she might be changing jobs and might move.

I should have just said no.  I had the check already for the full payment for May.  It's not fair to me to not know for sure even if or when she will move or when I can have another tenant move in.

Its fine to be nice but this isn't a charity I am running.  It's my livelihood.  I guess I will just learn from all these mistakes and do it differently the next time.  Hopefully she is reasonable and isn't actively trying to fleece me.  I guess I will find out in the next week or two if she lives up to her promise to either move out or pay me the rest of the month.

Quote from @Jassem A.:

I used to get asked to deliver beer and then I ended up having to call social services to have the guy removed. All the flooring in the house on first floor had to be removed because he shat everywhere. I now avoid meeting them in person because once they meet you they think they know you and can take advantage of you.


That is absolutely terrible, what he did.  Give an inch, take a mile.

Quote from @Bruce Woodruff:

@Alexandra Joy It is a tough one for sure.....You don't want to be a jerk but it is a fine line between being both a landlord and a good neighbor. 

I think with the next tenant just address this right up front and tell them that you will be a good neighbor but also a good landlord, which means drawing some boundary lines....

Thank you for the advice.  I know now that I need to be firm right upfront.  Will definitely do things differently next time.  I don't mind doing the occasional favor for them but will not be someone's personal servant.
Quote from @Theresa Harris:
Quote from @Alexandra Joy:
Quote from @Theresa Harris:
Quote from @Alexandra Joy:

Thank you all for the replies!  I agree with you all.  I want to be neighborly as well as be a good landlord.  I think this tenant is starting to come across as high maintenance and this was just another thing piled on top of other things.

Nearly every day she has asked me to do something.  I know it's my job to maintain the house and property and I thought she was going to be a great tenant so I was always quick to respond and do what she asked.  

But then it was things like she lost her key and asked I come immediately to give her my spare.  I made her a copy and didn't make an issue of it.  Then this request to print something out in the evening when I was already settled in for the night relaxing.  Asking me to watch her two large dogs.  think it's just starting to get too much and I am afraid she is going to be demanding and maybe has read me as a soft touch.

In the past two weeks I also cut all the grass, installed an AC, and bought a second fan, at her request.  Hardly got a thank you.

Anyway she just informed me she might be moving soon (it's a month to month lease) so maybe we are finding it's just not a match.  I am trying to be accommodating and helping but I don't want to be at someone's beck and call like their personal servant.  I agree, favors are fine to ask but it's also important to respect people's time and not ask too much.  


 Set boundaries and don't be afraid to say no.  Whose job is it to do yardwork?  In my leases with homes, it is the tenant's responsibility and I make that clear at the showing before leases are signed.  Not sure what kind of fan you got, but if it is portable...again that's on her to buy.

Thank you for the reply.  This was what I was thinking as well, just needed to confirm it.  I went into this wanting to be very nice, to go above and beyond even.  Just to be a good person and have good karma.  But I think some people see that and think it's permission to take advantage.  

It's a furnished rental so I had already provided one portable fan as part of the furnishings.  Then she requested an AC unit though it's not even getting over 80 degrees here yet.  She even wanted to tell me exactly where to install it.  I bought and installed one within days.  She didn't even thank me.  Then she demanded a second fan.  

I think I am just learning a lesson to set boundaries.  It's great to be nice but one also has to know when to say no.  


 I would never listen to a tenant as to where to place the AC.  It is my house and the person I would work with to determine where it goes is the installer.  The tenant has zero say in it.  People who take advantage of others are great at reading people and find those who will not say no.  If she had one fan, she can move it herself to where it works best for her.


 I thought the same. Where she wanted it installed was not a good location so I installed it where it made the most sense.  I think that is why she didn't even thank me and then asked for another fan.  It's not even hot here and it gets chilly at night.  I think she is just trying to dominate me or has a very entitled personality.

I am just glad it's a month to month lease and when she realizes I am not playing this game anymore then hopefully she either stops or she just moves out.

I just needed to know I wasn't being unreasonable here.

Quote from @Theresa Harris:
Quote from @Alexandra Joy:

Thank you all for the replies!  I agree with you all.  I want to be neighborly as well as be a good landlord.  I think this tenant is starting to come across as high maintenance and this was just another thing piled on top of other things.

Nearly every day she has asked me to do something.  I know it's my job to maintain the house and property and I thought she was going to be a great tenant so I was always quick to respond and do what she asked.  

But then it was things like she lost her key and asked I come immediately to give her my spare.  I made her a copy and didn't make an issue of it.  Then this request to print something out in the evening when I was already settled in for the night relaxing.  Asking me to watch her two large dogs.  think it's just starting to get too much and I am afraid she is going to be demanding and maybe has read me as a soft touch.

In the past two weeks I also cut all the grass, installed an AC, and bought a second fan, at her request.  Hardly got a thank you.

Anyway she just informed me she might be moving soon (it's a month to month lease) so maybe we are finding it's just not a match.  I am trying to be accommodating and helping but I don't want to be at someone's beck and call like their personal servant.  I agree, favors are fine to ask but it's also important to respect people's time and not ask too much.  


 Set boundaries and don't be afraid to say no.  Whose job is it to do yardwork?  In my leases with homes, it is the tenant's responsibility and I make that clear at the showing before leases are signed.  Not sure what kind of fan you got, but if it is portable...again that's on her to buy.

Thank you for the reply.  This was what I was thinking as well, just needed to confirm it.  I went into this wanting to be very nice, to go above and beyond even.  Just to be a good person and have good karma.  But I think some people see that and think it's permission to take advantage.  

It's a furnished rental so I had already provided one portable fan as part of the furnishings.  Then she requested an AC unit though it's not even getting over 80 degrees here yet.  She even wanted to tell me exactly where to install it.  I bought and installed one within days.  She didn't even thank me.  Then she demanded a second fan.  

I think I am just learning a lesson to set boundaries.  It's great to be nice but one also has to know when to say no.