@Jessica Hinman
As an investor, you work with many different contractors (plumbers, roofers, insurance agents, brokers, lawyers, etc.). It's important to known enough about each profession to identify when the particular contractor is needed. As an investor, you need to learn when to involve the each contractor as you will likely never have the full expertise that each one of them possess.
Fortunately, I've only had to evict one tenant in over 10 years, but that one occurrence was bad enough to convince me that I never wanted to do it again. It cost me 3 months of lost rent and over $5k in attorney fees... enough to kill my cash flow for that unit for the year many times over.
This is why I recommend trying to avoid resorting to legal means it it's possible, similar to what @Dawn Anastasi proposed. Even when you need to evict someone, being nice pays dividends, but also be extremely firm and follow-through on your promises. This is what you should expect from a resident (responsibility and following-through on promises), and it's the behavior you should exhibit as well. If you say you will evict if the tenant doesn't cooperate, then meet with an attorney asap and evict.
If your resident doesn't respond, it's up to you if you want to offer them money to leave. It's not something I've done, but I'm sure there are others on BP that have done this. If successful your overall out of pocket would likely be much lower.
Many times it can be avoided, but sometimes eviction is necessary.