Hello All,
I have a sewer situation i am looking to see how people suggest to handle
Facts
1.) Duplex side by side with one sewer hook up for property
2.) Side A - 3 Women living there for about 1 year 3 months
3.) Side B - 1 man 1 woman living there for 5 + years
4.) Side B is where the sewer line runs and exits the property. If it backs up Side B gets in in the basement
5.) Over last year we have had the sewer backup 4 times
-1st Time Contacted local company to snack drain. They found feminine products which caused the blockage. We paid bill
-2nd Time a 2-3 weeks later contacted different company and they felt the 1st didn't fully clean. They found more feminine products. We paid bill
At this point felt the issue was resolved and roots and such were intiating the blockage and the 2nd cleaning would solve the issue
-3rd Time several months later. Called same company to clean AND scope the drain. They found feminine produtcts. The scope did show any evidence of issues with the drain line that would be the cause of the backup. Again we paid the bill.
At this point we notified both sides that no feminine products of any kind should be flushed. If it happened again they would be responsible for cost.
-4th time again several months later (Today) tenant on Side B called and said drain is blocked and what were we going to do about it and their clothes that were ruined. I went to the unit within 1 hour of the call and there were a few SMALL puddles and the line was defiantly blocked. Each time this happened we were extremely responsive in resolving, cleaning, and notifying parties.
My thoughts are we did everything in our power to resolve and investigate if there was a drain defect that we as the property owner needed to fix. We notified both parties not to flush feminine products. I am not sure how to respond to the tenants question on the ruined clothes. Even though we said they would be responsible for future backups caused by flushing these products how do we prove which side of the duplex it was? All i can day is that prior to the 3 women moving in to Side A, there was never a problem like this in the property.
HELP!!!