Had a conversation with the contractor today to air out our issues. He has agreed to fix all the issues with the exception of the ceiling. This was on me and an oversight that will haunt me with hind sight being 20/20 (but I won't make the mistake again). We agreed the new drywall ceiling would go up over the old plaster ceiling (me thinking there is no way the ceiling could have a bow). Had I requested the plaster be taken down completely, the ceiling would have been more level throughout.
The erroneous holes inside the cabinets were made because he eye balled where the studs were supposed to be. Also, because one wall used to be the back of the house, but now has an addition. This should have been caught because he took down all drywall to do minor construction work to move an existing window. He will fix this with a mini-wax blend-fil wax pencil and blend to match the cabinet interior. If he is unable to fix to our satisfaction, he has offered to purchase new cabinets.
Several upper cabinets only had one screw due to him not reading the installation guide that comes with the cabinets. They specify the location and type of screw. He has added more screws into the studs IAW with the installation guide. One part that keeps irritating me is that he continues to use the wrong screws inside the cabinet. They call for pan head screws, he continues to use dry wall screws. Same size and length but totally different look once I googled pan head screw. I have them on order and will deduct from his overall bill once he installs them.
The poly issues he owned up to not cleaning as he should prior to laying it down. He took full responsibility and offered for a cleaner to come into the house to continue to clean every wall and ceiling.
Code for RI is only one rail. He stated that he didn't install the other one because he didn't have to. He did state that he knew I wanted it prior to the start.
All in all I think this was a productive meeting and we will move forward starting next week. He fully understand and has agreed that he will not receive his last payment until we are completely satisfied. I didn't clarify this previously but this is our home until new orders come in 3 years, and the contractor lives right across the street from us! I think we will be able to come to an understanding.
Lessons learned to debrief from this experience (I know it isn't over):
Start with a very defined contract preferably with a Quality Assurance step prior to payment @Pat L.
Set quality standards from the start and be ready to move to another contractor at the first sign of non-communication or non-fulfillment of promises or not meeting the standards set@Brian Pulaski
Even though I was stationed in San Diego during this renovation in RI, I had plenty of Navy members that would have been more than happy to critique anyone else's work. @Bryan Devitt
Read more up on codes in the areas that I am conducting the renovations @Account Closed
No one brought this up, but something I have done through this process (and in my Navy career) always follow any conversation with an email dictating was was discussed and agreed upon and have the other party agree or make changes. This ensures a proper paper trail when things hit the roof.
Thank you all for the feedback.