Communication between your San Antonio REALTORS®

Communication is important in any business, even in life. In real estate, timely communication is important, more so between real estate agents as much as it is with clients. One must remember that there are duties and levels of professional responsibility that exist between real estate agents when it comes to timely communication.
 
 When dealing with short sales, foreclosures, REOs, bank owned properties, and even owner occupied properties, San Antonio REALTORS® have a duty to communicate with the REALTOR® that is submitting, negotiating, or has secured a contract for the property.
 
 If you are the listing REALTORS® and you are supposed to communicate a response to the buyer’s agent, it is not sufficient to state that you did not return a call because you did not hear back from your client. The professional action to take would be to call the other real estate agent to inform them of the fact that there is no response so that they know you have acted in good faith - it's called good business.
 
 There have been incidents where clients want daily updates to the status of an offer on a home that is owned by an entity other than a home owner. With the understanding that these are not the typical “ball is in your court” type serve and return counter offer scenario’s, one must prepare their client for a delay with the response time to an offer. However, if you are the listing REALTORS®, you must also prepare the buyer’s agent with an appropriate time expectation for a response, and if the entity you are representing tells you a specified time, you should follow up with them if that time has been exhausted. There is nothing wrong with follow up. Everyone gets busy - even the people working for the banks as asset managers especially with the potential heavy case loads in this market.
 
 If you are a listing REALTORS® and you communicate to the buyer’s agent that you have been told you should have an answer “today” because the party you are representing has told you so, and this does not happen; take ownership in your conveyance and follow up with the other real estate agent by communicating the fact you haven’t been notified, or of your next plan of action.
 
 The most unprofessional and most annoying thing one can do is simply not communicate. Especially if you are a broker! This does not reflect well on you and perhaps the REALTOR® Code of Ethics should be revisited.
 
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