Customer Service Advice For House Flippers

Thanks to HGTV's reality shows about house flippers, there has been a recent rise in the popularity of flipping houses. With the influx of real estate investors and flippers, it can often be hard to stand out from the pack and maintain a steady flow of properties to buy and sell for a profit. The primary factor that will make you stand out from the crowd is having above average customer service with a personalized touch. With the increase of social media, online reviews, and house flipping websites, you can easily get lost in the already crowded space. Here are three ways professional house flippers can bring their customer service to the next level.

Keep it Personal

If you are getting leads from your website, what makes you stand out from the hundreds of other homebuyer websites in your area? Is your website full of generic information about "selling your house fast for all cash?" Try adding a personal “About Me” page that highlights who you are as a person. Explain your background, family life, and hobbies. Have a blog that highlights your knowledge of the area and also provide tips on  why people should sell their house to a professional home buyer . Be helpful! People that do not know you will be more likely to reach out if you seem approachable.

Trust & Empathy

People need to sell their property fast for many complicated reasons such as foreclosure, divorce, relocation and more. These tough life events can be very emotional and stressful. Try putting yourself in the seller's shoes and show empathy. Being empathetic will go a long way in seeing through the eyes of your home seller. Selling a home can make people feel vulnerable anyways. Loss of job, inheriting a house from a family member that passed away, and divorce are all examples of sticky situations. Homeowners want to trust who they are selling their home too. Being open and friendly while just being someone that they can open up too during an emotional time will make you stand out from other home buyers/flippers in the area.

Speedy Response Time

Make sure to have many different options for getting in touch because it allows for a more speedy response time. Actively check your social media accounts for direct messaging (Twitter, Instagram, and Facebook), have an easy-to-find phone number and a contact form on your website, and have your email account setup on your phone. If someone is trying to sell their house fast due to financial troubles, they will want to find a home buyer that can close in a week . By offering multiple channels for communication, this ensures that if one fails, they will still be able to get in touch with you through another channel. Do not wait 24 hours to respond! Try to answer within 4 hours.

In summary, by being friendly, personal, empathetic, quick to respond and trustworthy, you will stand out from the other house flippers in the area and continue to get new business through referrals.