![](https://biggerpockets.s3.amazonaws.com/assets/member-blog-image.jpg)
![](https://biggerpockets.s3.amazonaws.com/assets/logo@3x.png)
To Grow As A Real Estate Company One Committment Comes First
This year, MemphisInvest.com has seen unbelievable growth in our business. Much of that growth can be attributed to little actions taken that had nothing to do with our ultimate business plan or forecasting. Follow me for a minute as I show you exactly why our company closed 157 transactions with our clients in the first six months of this year for a whopping 127% increase over last year!
We spent much of last year as owners planning this year and each of the avenues in which we were going to grow our business. We definitely planned an all out customer service blitz for our clients and making sure that they knew exactly what was happening with their portfolios. It was an effort that was built throughout the company. We talked about Customer Service so much the last two years, that it became ingrained in the very fabric of our company culture. And what we saw happening was amazing.
I recently posted an article on the exact steps we took to get this growth and how those steps were really not meant to grow the company. They were just the logical things you do when you want to be the best!
Here is a link to the article.
Any feedback would be fantastic. In there I list a group of books that are very important to our company among others. Don't hesitate to tell me the books that have made a difference in your company or growth. I would love to start that thread!
Best of luck investing!
Chris Clothier
Comments (1)
I have been paying attention to your company for the last few months paying attention to the things you do, what you write and comment about and I've been learning a lot. I just want you to know I am truly impressed with what you and your family are doing. Your business, and your service appears excellent, and I hope to be able to model my company and myself after such excellence. When I was still in school, my dad would tell me every day before I left out the door to go to class, that "Excellence is expected,” and at that time, it was his way of telling me he expected me to do my very best every day. That is what I strive to do, but I have been feeling like that concept has been lost, especially in the customer service arena in most businesses. I just want to thank you for leading the charge back to treating people right. I look forward to learning and hearing more about you and your company.
Aaron Kelley, over 12 years ago