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Posted about 11 years ago

How to Qualify as a Landlord

So lately I have been wondering how I can qualify as a landlord for someone. Here are two reasons why I want to learn how to qualify!

You see a while back I had someone walk a property of mine I had listed for rent. After he walked the property he told ME to call HIM at the end of the month and he will walk the property again and decide if HE is going to rent from me.

Today I had an email lead from Zillow... (which most email leads are always duds in my experience. I use Postlets.com to advertise and multiple sites pull data from here and many times is not complete. That's for another blog on another day). But in any case I responded to the email lead as always and explained that all the property information is on my website and that I also require a pre-screen application to be filled out before I will schedule a showing.

Here is the chain of emails but I x'd out the email from the lead.

New Lead

New Contact

Jimmy XXXXXXXXXXXXXXXXXXX is contacting you about a property on Zillow:

I am interested in 1003 E Evelyn Ave, Hazel Park, MI 48030. I need to know your pet policy. Contacted via

Property Address:
1003 E Evelyn Ave
Hazel Park, MI
Listing Source: Postlets

Status: For Rent
Rent: $750/mo

My Response:

Morning Jimmy,

Thank you for your interest in 1003 E Evelyn. You can find all the property details on our website at www.ckiproperties.com. We also require the pre-screen application to be filled out before we will schedule a showing.


Thank you for Contacting CKI Properties

Aaron - Property Consultant

phone 586-799-3254

www.ckiproperties.com
m.ckiproperties.com

"Giving You The Feeling of Home"

Leads response:

Thank you, but I need to know your pet policy before I can begin your application process.

thank you,

Jimmy

My Response:

Everything is on the website. But yes we do allow pets. It's $25 extra a month and a $200 non-refundable cleaning fee on top of the security deposit.

Leads Response:

Yeah, asking for four references before you even see the property? I bet that's costing you a lot of business. Certainly cost you mine.

thank you,

Jimmy

My Final Response:

No Business loss at all. Just keeps tire kickers away. If someone can't qualify then there is no point in showing the property.

In fact, my associates charge upfront for the application before showing a property.

Time is money

Thank you for contacting CKI Properties

END OF EMAIL CHIAN.

So you see, I would like to know how I can qualify to be someone's landlord... aaahhhh ha ha ha ha....

GOTCHA...

But seriously!!! Do tenants really think that the LANDLORD is the one who has to be screened and NOT the tenant???

You see MOST of the leads I receive from Zillow, Trulia, and Hot Pads don't have a phone number and many times it's an alias email created from that listing site. This means the lead is not a 'Hot' lead and they are tire kickers just bored apparently.

Listen. These are our properties. So what I would like to say to anyone just getting involved. Don't let things like this scare you. Stand your ground. The tenant is who needs screening (in most cases- that's another blog story). There is always another lead just around the corner.

I know I have posted my process somewhere in these posts but for anyone who has not seen it before I am going to list my process in numeric steps. I have come up with this process because my time is very precious to me as I'm sure it is to all of you. But then again maybe some of you LOVE no-shows and wasted phone calls or showings just to find out they have no money!!!

1. Post using Postlets.com and craigslist - Postlets submits to Trulia, Zillow, hotpads and a few others. Unfortunately not all the information gets transferred and I still get dud email leads but that's better than no-shows or wasted phone calls.

2.Respond to any email leads or phone calls and request the pre-screen application be filled out before i will show the property.- Now this gets me lots of applications. Also gets me lots of people who can't afford the rent. But no worries. It's doing exaclty what I want it to do.. Pre Screen- BEFORE I spend time at the property showing it.

3. Review all applications and contact qualified leads based on NET Income and form being completely filled out. An unfinished form gets no response. If the income is a little low or they say 'Married' on the form I iwill email or call and ask a few more questions before just calling to schedule a showing.

4. 30 minutes prior to showing the lead must call me to confirm the showing or I will not go to the property. At times I will call them if I am on the road already for some reason.

5. At the showing I get the lead to talk about themselves and I just try to listen. I need the to open up to help me learn what type of person they are. And let me tell you... I have had some stories. I catch a lot of people in lies and even have people 'request' things to be done to the property if they rent it. They don't understand that what they see is what they get.

6. After meeting and showing the property I choose the person I feel most comfortable with and run a complete background check. I do this in the end because I don't want waste peoples money. Doing it this way saves people the fee and from me offering to refund it if they lied prior to the full background check and after reviewing it they are now not qualified.

7. Get deposit, First months rent, sign papers and viola... DONE... well except for my most recent property. Had a tenant all lined up. Everything went through all these steps exactly but she had to leave for a family thing. Next thing you know I never heard back from her and had to start the process all over again.

END OF PROCESS

So far using this process I created has eliminated 'no-shows' for me in the sense I'm not sitting at a property waiting. Obviously I get no shows still but I'm at home or spending time with my family instead.

I developed this process because when I travel I have other people do property showings for me. My wife being one of them. After this happening two times she said that she is done showing properties. So I was forced to come up with something different.

At first I was leary of doing this process thinking that people won't just fill out an application for a stranger let alone on a website without talking to someone. But then I thought, well, I do it all the time and it makes sense. Next thing you know I get leads even when I don't have properties for rent. (Which was in my big plan anyways- company recognition and I can still try to help.) I then forward these leads to an associate of mine. I haven't even set up any SEO for the site either.

...I think I have lost my main point here. I am writing this at work and keep getting pulled away... so let me re-read this so I can get back on track...

Oh yeah... so what I'm saying here is that you need to create a good process that works for you. Figure out what makes sense to you. Don't let the 'Lead' control the situation. In time you will learn how to streamline yourself and become that "QUALIFIED LANDLORD"... ha ha ha..

Thanks to everyone who reads this and I hope it gives you some help in your journey with Real Estate.


Comments (22)

  1. You do realize in some states it's illegal to charge an extra "pet fee" or pet deposit, right??


  2. Hey Aaron- That makes sense. I keep meaning to make the local meetup but I haven't yet. I'll make sure to be there in January. Happy Holidays!


    1. Thanks Michael. You have a great Holiday as well. Look forward to meeting you at the next meetup.


  3. Great post Aaron- good tips. My partner and I have 38 rental properties- mainly in South Redford and Oak Park. I exclusively use Real Estate Agents to show our properties. Since I'm an agent myself I list the properties and the showing agent who brings the tenant earns a 1/2 months rent in commission. Totally worth it to me. I have found that usually people that are working with agents are way more qualified and serious than those who don't have one. The other agent will do a lot of the qualifying for me because they want me to pick their client so that they can get paid. I agree that the email leads from zillow, trulia and hotpads, etc. are a waste of time. I used to respond to every one of them. Now I only respond to personal messages- emails or phone calls. And since I don't show any of our properties myself I'll direct them to a local Real Estate office near the property so that an agent there can show them the property. At the point an agent brings a potential tenant to me with our application and pre application guidelines filled out the real screening process begins. But that's a whole other post:) This has worked really well for us. Less wasted time, headaches, stress, hassle, etc. Mike Dundon


    1. Hey Michael, I like your system. I wouldnt mind doing that if i had enough properties to justify to myself in doing that. Right now i need all my cash to save and reinvest since I am doing this without financial backers. I wouldnt mind meeting up sometime. We are investing close to each other. I started a local meetup last month. We just had the second one this past tuesday. I post the event on BP as wel as my facebook and linked in. I havent started planning Januarys event yet. Itd be great to see you at one. The first event brought over 30 people. This wees brought about 25.


    2. Great Post Aaron. Regarding Cleaning Fees. In order for it to be legal (I'm not a lawyer and not giving legal advice, just what I've experienced by watching others in court and understanding the courts method of things), Cleaning fees are looked down upon by the Judges. However, if you have a cleaning fee and it is called a NON-REFUNDABLE CLEANING FEE, that's okay, as long as it is in reason. $125 is sometimes acceptable. Depends on the Judge. And the Judge has the option to toss the Non Refundable Fee out as well. But most will allow it if you prove beyond a shadow of a doubt the tenant lived pretty dirty. Courst will not award you cleaning fees, for normal wear and tear when a tenant leaves. That is expected of landlords after a tenant moves out. It's part of our job to clean carpets, paint walls, etc. But if they left Roaches, grease on carpeting, grease an inch thick on the cupboards and sink tops, and things like that. then the Judge will look at it more closely. Any time you call something a DEPOSIT it is considered by Michigan Law, to be the month and half security deposit that is allowed for landlords to charge. So if you do want to charge additional fees, it must be a Non-Refundable fee, e.g., Non-refundable pet fee. Non-Refundable Mother In Law Fee (No No, I'm only kidding on that one) but you get my drift. Nancy Neville


  4. aaron, i dont know if you can charge a $200 non refundable depot and a monthly fee. my realtor told me it's one or the other, but not both. not sure who is correct though.. would love to know.


    1. It has to be written up as a fee. So mine was written up initially as a cleaning fee but actually have since done away with it. It did seem to have an affect with people. I dont really like doing away with it but in retrospect I never had that charge in the past and things have worked out fine til recently. So trial and error bit ibstill follow everything else the same way.


  5. Great post. Fortunately, I haven't had to turn over a property for a while, but no shows kill me. I definitely will use the 'you call me 1/2 hour before to confirm' tactic. Thank you.


    1. Thanks Alan. I'm glad I am able to try and help some others with my process. I hope it works out for you and your market also.


  6. Awesome post!!! I'm going to implement some of these items. Thanks for sharing Aaron.


    1. Just trying to share the little bit of experience I have in hopes of someone else not having to learn things the hard way. My technique may not work for everyone else but I have found it to work well for me. I have not had to evict anyone. I have not had anyone trash my properties... yet... knock on wood. I have had other investors tell me that my way will never work. I have had 2 clients tell me that I can't use this process because I will lose tenants... well I haven't lost anyone except those two people. And if that's the attitude they have not as my tenant then I can only imagine that it would not be a good tenant to have anyways.


  7. I enjoyed this post as well as the others you've written about your real estate adventures. Good, detailed information about advertising and the follow-up process. Thank you for sharing!


    1. Thank you Michelle. Sorry for the response delay. I must have missed the email notification. I'm glad it's helpful and if anything entertaining.


  8. Great post and very useful for new landlords. From my experience, a vast majority of tenants seem to have this entitlement mentality. Just as you described, they think that I owe them something. Anyone that displays that mentality quickly gets checked off the list. I believe Brandon Turner called it the "stress quotient" and I call it the "headache factor".


    1. Ha ha ha... Nice quotes. I will have to remember those. It seems that they think they are "Buying" the house not renting... Which brings me to another point... Lately, almost everyone that wants to rent from me asks... Will you sell the house? But yet they don't have the first month and security deposit to even get into it as a Rental... Whaaat thaaaa.... is up with this? MIS OJOS!!! ha ha ha...


  9. Very nice post. Thanks for the info, Aaron!


  10. Joshua Dorkin & Brandon Turner, thank you very much. As I stated in my first blog, I have had a difficult road and still have a huge obstacle I'm trying to overcome. But if I can help anyone with my experiences I am glad to do so. I constantly have people telling me still to this day that I can't do what I do. I still have my days that I think about giving up and dealing with people like this doesn't help. So I wanted to share with others in case they have these same feelings or dealings and to let them know that they are not alone. We just need to move forward. Create our process and stick with what works. Follow your dream and passion.


  11. Aaron Yates this is definitely a post I will continue to refer to! I am a future landlord and I'm still working on acquiring my first multifamily investment. In all likelihood, I will manage my first property on my own (wish me immense luck) and this is valuable information to have. At what point in your portfolio will you consider engaging a property manager to free you up to do other things?


    1. I'm glad this will help you. I only found BP a couple months ago and it has been great. I want to share as much as I can because I didn't have this kind of help when I started investing a couple years ago. As for using a PM... I don't know when I will consider one. If I venture into Detroit of Flint I may look into using one for those places. But I need as much of the profit as I can to keep reinvesting. My biggest obstacle right now is capital. Every road I think I find for capital becomes a dead end because of various reasons. So I guess it would have to be when I have enough to quit my job and not affect my desired income.


  12. Awesome post Aaron Yates! Thanks for sharing!


  13. Great post, Aaron Yates. This is definitely a must read for the new landlord.