Skip to content
×
PRO
Pro Members Get Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
$0
TODAY
$69.00/month when billed monthly.
$32.50/month when billed annually.
7 day free trial. Cancel anytime
Already a Pro Member? Sign in here
Pick markets, find deals, analyze and manage properties. Try BiggerPockets PRO.
x

Posted 7 months ago

5 Simple Ways to Improve Guest Experience Beyond Design

Guest Experience is one of my favorite STR topics! It often gets overlooked, but without an outstanding guest experience, your listing and business suffer.

Here are a few simple ways to improve guest experience beyond design and an amazing product (which I highly suggest you have!):

🔹 Map Your Touchpoints: Reach out at optimal times, provide pertinent info early, and maintain the right number of touchpoints. Test and refine your communication plan—it pays off!

🔹 Call Your Guest: Yes, call them soon after booking. Introduce yourself & your company, answer questions, and set expectations. People don't like surprises. If you offer extras, plant the seed here!

🔹 Provide an Itinerary: Send a customizable itinerary or a one-pager with top restaurants, sights, and activities. Have extras/ancillary revenue, include them here!

🔹 Respond Quickly: Quick responses on all channels are crucial. Don't miss out by neglecting proper SLAs.

🔹 Get Feedback: Offer a small incentive for 15 minutes of their time post-stay. Guest feedback is gold for your business.

This is a small, non-inclusive list - there is much more you can do to provide a robust, value-driven guest experience. How do you stand out in your communication plan?


Comments

Rich text editor