Who is responsible for making sure we have the right policy?

[Shawn Loftis]

We bought an insurance policy for our property through an insurance broker. We received significant hail damage from the May 9th, 2017 hail storm in Denver, CO. We have been very patient in allowing the process to work itself out. SafeCo is telling us we didn’t have the appropriate policy for our property and they aren’t going to cover a claim of over $15,000 in damages on the 2nd building on the property. They are pointing us back to the original insurance broker for writing an incorrect policy.

We aren’t getting anywhere with the original insurance broker.

Does the insurance broker have an agency responsibility to make sure they are writing us the appropriate policy?

The mistake is that they wrote the policy as a 4-plex instead of the property being 2 duplexes. Because there are different buildings with different addresses SafeCo is saying they aren’t on the hook but we should go after the broker.

What are our options? Do we have any recourse in this type of situation? 

[Matt M.]

Talk to the Division of Insurance. I'm was having a hell of a time with health insurance and brought the DOI in to help. It still isn't resolved, but they are cooperating now.