Call Porter answering service

[Sean Grabow]

I signed up and started using Call Porter answering service for my seller leads from my direct mail campaign. I was wondering if anyone here on Bigger Pockets has used this service, and what they think about it. Any tips for setting up the service and getting the most from it would be helpful. I'll follow up in a few months and let everyone know how its going. 

Thanks!

[Cory Leman]

I don't often provide reviews but feel obligated to in this instance. I initially tried Call Porter a few years back when they were first starting out. I didn't have the best experience with them so I canceled the service and went back to having my wife answer the phones for a few years. I recently decided to try Call Porter again. We have been with them for a couple months again now and it has been a nightmare. I would have thought that after being in business for several years they would have gotten things in order but it doesn't seem that they have. There have been so many issues I can't even list them all. Some of the most glaring problems are the fact that calls will routinely ring for 60 seconds or longer before being answered (they claimed several weeks ago to have solved this issue but I have told them numerous times since that I can clearly see through CallRail that they have not), there is a complete lack of consistency in the questions asked and information provided, there are errors scheduling appointments, their phone reps routinely lie directly to the callers claiming that they live in the local area but have only recently moved there so they don't know any landmarks (this is after I have made it explicitly clear to Call Porter that they are not to do this but rather be honest with the callers that they are not local but the owner of the business is), phone reps don't bother gauging the seller's motivation or equity prior to setting up appointments, and a multitude of other issues. Again, I very, very, very rarely leave reviews, however, I hope this might be helpful to someone considering using them.