Comparison of Patlive and Answerfirst

[Grace Sunshine]

@Mike V. mentioned Answerfirst. I am using Patlive Starter plan for the phone call answering using the $79/month plan. I want to know whether I need to switch Answerfirst to save money.

Here is the comparison that I did.

With 920 letters out, the total phone call is 327 minutes, total 94 phone calls. Each call last 327/94=3.4787 minutes.

1000 letters/month

If we send out 1000 letters out, we expect 94 phone calls. That is 94/1000=0.094*100=9.4% response rate.

If we use patlive, 300 minutes phone call. The cost for patlive will go to the premium plan, it is 199/200=0.995. The cost will be 199+0.99*100=$298 per month.

If we use answerfirst, the cost will be: 20+1.05*300=$335 per month.

Patlive is better than Answerfirst.

500 letters/month

If we only send out 500 letters out, the phone call will be ~150minutes, then the cost for answer first will be 20+1.06*150=$179

For patlive, the cost will be 79+(150-50)*0.99=$178 for starter plan

For value plan, the cost will be 119+0.99*(150-100)*0.99=$168.005 per month.

There are no big difference:

For 50 minutes/month. that is 50/3.5=~15 phone calls.

For patlive is $79.

For Answerfirst.20+1.07*15=$36.05

Answerfirt is better than Patlive

Conclusion: Patlive is better than Answerfirst if we have a call volume >150 minutes/month. If the phone call time is less than that, then use Answerfirst is better.

Answerfirst record all the phone calls. I am not sure whether Patlive do that or not.