Handling Delayed Move-In Complaints

[Sarah Rosko]

Hello everyone! I help manage MTR/LTR properties in Indianapolis. Recently, we had an issue where a mid-term tenant moved in and only raised concerns about the property several days after arrival. We always perform a clean and inspection, with photos, before move-ins. Do you have a set timeframe for tenants to submit any initial complaints? Additionally, do you use a form that tenants are required to complete and return within a certain number of days to document any immediate issues?