👎All County NEO Property Management - worst PM in Cleveland Ohio

[Nate Astrup]

Leaving a quick review of All County NEO in Cleveland and Columbus to hopefully save other BP members from the headaches involved with having this company manage your property. The owner Roy Guy will say whatever it is you need to hear to sign the contract, then you'll hardly hear or see a peep from them until it's time to shell out cash for something they did to mismanage. 

Every single step of the process was mismanaged and it all felt very amature. Listing photos were terrible, tenant vetting was lackadaisical, checks were sent to wrong addresses, tennants weren't properly vetted, charges for "mulch" and landscaping were charged but never physically carried out. The list goes on and on and on. We are still waiting for them to forward a check settling our accounts, months after cutting off business relationships. Account managers have literally no idea about day-to-day operations and glaze over specific questions asked to delay and confuse owners. 

This is a company that extracts fees and does the bare minimum to stay in business. I am surprised they have not been sued for illegal business practices. (prorating utilities by tenant head count for instance). 

[Drew Sygit]

You might want to read our series about “How to Screen a PMC Better than a Tenant”, since selecting the wrong PMC is usually more harmful than selecting a bad tenant:

https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes