Before You sign up for PropertyRadar

[Derrick Reyes]

Hey everyone,

I have found PropertyRadar to be an amazing website and REI tool. That being said, if you sign up for their free trial please be aware that they make you contact customer support in order to cancel. Also, their customer support is only available M-F 9am to 5pm.

My free trial expires over the weekend so I hope they receive and honor my cancellation request before my credit card is charged. 

They have a slick site. This is 2015. In this day and age most websites that offer a free trial also make it easy to cancel with the click of a button. I know the CEO of PropertyRadar sometimes monitors these posts. This just seems like an unnecessary step to make it harder to cancel after the free trial. It is just an annoyance for potential customers, please consider redesigning this part of the Free Trial experience.

Thanks,

Derrick

[Steve Babiak]

@Derrick Reyes - you have to understand why a company (not just the one you posted here) wants the cancellation to be by phone to a representative. You see, they have reps who will try to sell you on staying - "retention specialists". A website just doesn't give them the same retention opportunity.   

Not saying that this is right ...