Dispute Resolution in British Columbia

[Sheldon Peart]

Hello, 

I am reaching out for advice with an extremely challenging tenant. This person has been our tenant for 3 years now. We inherited the tenant when we bought a 4-plex, this person has always been combative and threatening. 

Recently, this person has gotten much more combative and demanding. They are demanding items get fixed that do not need fixing and is demanding timelines. For example, the dishwasher is older, but still works fine, I agreed we will replace it as I would rather replace now before it fails. I am getting daily emails demanding installation dates, but it is still being procured through The Brick. One more example, they are demanding a 3rd parking stall even though only 1 is in the agreement and we have provided two out of courtesy. It doesn’t help that they are a lawyer and have repeatedly threatened legal action in more than one case. 

I am going to put a punch list together and address anything that is reasonable and request they put in an application to the tenancy board for a dispute resolution for remaining items that are unreasonable. 

Has anyone gone through the dispute resolution process in BC? Are they objective in their decisions for both sides or did they seem biased in their decisions? Does anyone have a similar experience they may be able to give advice on how to navigate this situation?

Really appreciate any advice!

Sheldon