Please Help: Property Management Policy Binder

[Brandon Larson]

Hi friends!  I'm fairly new to property management, with 1 duplex, which I have been managing for a few years now. I would like to expand a bit and put some systems and processes in place and generally get a little more serious when it comes to the management side.

In Brandon Turner's Book- The Book on Managing Rental Properties, in chapter 3 he talks about creating a company policy binder. Which essentially puts some standards in place and a good guideline for handling all things in the company. ie. company mission, telephone standards, tenant screening process, etc. 

I would like to implement this myself and was hoping I could see some examples of some as a template. Have any of you property managers out there implemented something like this, and would you be so kind to share yours with me so I can get some ideas?