Should you pick a property manager based on price or service?

[Deirdre Lizio]

I’m working on building a property management company in Boston that truly solves real problems for owners and tenants, and I’d love your insights. Here’s the big question: Is property management all about profit, or should it be more of a customer-focused experience? What makes a property manager actually worth it— having more freedom, peace of mind, saving money, reducing risks, or something else entirely?  Is the experience still important to you, even when your property is thriving financially?  Do expectations vary by property type or asset class?  Thanks for any thoughts on this!