Skip to content
×
Try PRO Free Today!
BiggerPockets Pro offers you a comprehensive suite of tools and resources
Market and Deal Finder Tools
Deal Analysis Calculators
Property Management Software
Exclusive discounts to Home Depot, RentRedi, and more
$0
7 days free
$828/yr or $69/mo when billed monthly.
$390/yr or $32.5/mo when billed annually.
7 days free. Cancel anytime.
Already a Pro Member? Sign in here

Join Over 3 Million Real Estate Investors

Create a free BiggerPockets account to comment, participate, and connect with over 3 million real estate investors.
Use your real name
By signing up, you indicate that you agree to the BiggerPockets Terms & Conditions.
The community here is like my own little personal real estate army that I can depend upon to help me through ANY problems I come across.
Managing Your Property
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

Updated 5 months ago on . Most recent reply

User Stats

19
Posts
4
Votes
Jim Bouchard
  • Investor
  • West Gardiner
4
Votes |
19
Posts

Tenant complaining of noise from downstairs tenant - both are new

Jim Bouchard
  • Investor
  • West Gardiner
Posted

Hi there,

I've read several forum posts about noise complaints and everyone's feedback has been really helpful.  That said, I'm not sure how to go about resolving this issue...

Both our upstairs and downstairs tenants moved in July 1.  Both are on autopay, have insurance, keep their places clean, and are civil to each other.

The upstairs tenant is a school teacher in her late 40's.  She's kind of a high maintenance person to begin with. The downstairs tenants are a young couple, one works about 30 minutes away and the other goes to school as an engineer. They've been fabulous from the very beginning, responsive, polite, paid their first month's rent and deposit early, etc. They're seldom home during the day and on weekends.

The upstairs tenant texted me yesterday (I do have a separate phone line for our properties) saying she's having noise issues with the downstairs tenants: banging the screen door closed after she's gone to sleep on weeknights (11:00pm), talking on the phone at 1:30am, up and about at 2:30am on the weekend. No loud music, parties or anything of that kind.

The house was built in 1908 and not soundproof.

She said she's talked to them directly and hopes that will solve the problem, but she starts school next week and is worried about her sleep.

I haven't approached the downstairs tenants yet.

There is a noise clause in our House Rules, which mentions "quiet hours between 10pm and 6am", which everyone has signed.

I don't want to take sides or get in the middle of this issue, but I also don't want to risk losing good tenants (on either side of the argument).

Any advice would be welcome and appreciated - thanks so much!

  • Jim Bouchard
  • Most Popular Reply

    User Stats

    14,487
    Posts
    11,178
    Votes
    Theresa Harris
    #3 General Landlording & Rental Properties Contributor
    11,178
    Votes |
    14,487
    Posts
    Theresa Harris
    #3 General Landlording & Rental Properties Contributor
    Replied

    Just remind the tenants that they need to keep it quiet between 10 pm and 6 am.  Remind them that sound does travel between the units, so if they are on a late night phone call with their friends, to perhaps not sit in the room directly under the upstairs bedrooms.

  • Theresa Harris
  • Loading replies...